FortiEDR Cybersecurity Support Engineer (APAC)

Fortinet, Inc.; Kuala Lumpur; On-site; MYR 70,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Total Rewards package

Welcoming work environment

Job summary

Fortinet, Inc. is seeking a Technical Support Engineer in Kuala Lumpur to provide support for its cybersecurity solutions. The role involves troubleshooting, managing customer communications, and developing training materials. Ideal candidates should have over 5 years of experience in technical support, in-depth knowledge of operating systems, and strong understanding of networking concepts. The position offers an inclusive workplace with a comprehensive rewards package.

Qualifications

• 5+ years of experience in a technical support or system administration role in a networking/security company.
• Deep working knowledge of operating systems (Windows, macOS, Linux).
• Strong understanding of TCP/IP, ARP, DNS, DHCP, and network connectivity issues.

Responsibilities

• Provide direct technical support via phone, chat, and web-based systems.
• Troubleshoot Fortinet’s Endpoint Detection and Response products.
• Manage customer communications and expectations until closure of each case.

Skills

Technical support experience

Operating systems knowledge (Windows, macOS, Linux)

Network troubleshooting skills

Understanding of security models

Education

5+ years in technical support or system administration

Tools

Kali Linux

MetaSploit

Advanced debug tools

Job description

Fortinet, Inc. is seeking a Technical Support Engineer in Kuala Lumpur to provide support for its cybersecurity solutions. The role involves troubleshooting, managing customer communications, and developing training materials. Ideal candidates should have over 5 years of experience in technical support, in-depth knowledge of operating systems, and strong understanding of networking concepts. The position offers an inclusive workplace with a comprehensive rewards package.