Senior Coordinator, Telesales

foodpanda; Kuala Lumpur; Remote; MYR 28,000 - 50,000; Full time

Job summary

foodpanda is seeking a hungry telesales professional in Kuala Lumpur to drive outbound sales over digital channels. You will be given leads but must actively research and reach decision-makers, build relationships, and hit KPIs with speed and persuasiveness.

You should be fluent in English and ideally Malay, comfortable with Google apps and Salesforce, and capable of long phone sessions. Prior telesales is helpful, but not required; a team player with a high target orientation is prized.

Qualifications

• Outbound calling experience is ideal but not required.
• Must communicate effectively in English; Malay fluency is a plus.
• Telesales mindset with ability to hit KPIs.
• Familiar with online business tools (Google apps); Salesforce experience is a plus.

Responsibilities

• Sell on the phone with provided leads and research decision-makers.
• Maintain organized records of calls and sales activities.
• Ensure documentation accuracy and partner approvals in systems.

Skills

Outbound calls

English fluency

Malay language

Relationship building

Target oriented

Team player

Tools

Google Apps

Salesforce

Job description

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

Job Ref ID:JR0088152

Job Description While leads are provided, you will be expected to:

• Have the ability to sell on the phone as second nature.
• Be relentless in researching, reaching out to, and speaking to the right decision-makers in a business.
• Be sales-minded and resourceful to hit set KPIs.
• Meet requirements in documentation accuracy, partner approval, and systems processing.
• Keep records of calls and sales and note useful information in an organized fashion.
• A knack for objection handling, persuasiveness, instilling urgency, and acting in a fast-paced fashion.

Qualifications ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE.

• As this is a 100% telesales role, the incumbent must be comfortable making outbound calls via digital communication tools and be on the phone over extended periods of time.
• Able to communicate in English effectively, an added advantage for the ability to speak, read & write in Malay fluently.
• Previous telesales experience is not necessary but is an added advantage.
• Comfortable in working with online business tools such as Google applications. Experience with Salesforce is a plus, but not mandatory.
• A strong relationship builder, target-oriented, resilient, and a team player with a willingness to learn.