Senior Executive, Telesales

foodpanda; Kuala Lumpur; On-site; MYR 36,000 - 48,000; Full time

Benefits offered by this job

Dynamic working environment

Growth opportunities based on performance

Flexible working environment

Job summary

A leading food delivery platform is looking for a Senior Executive, Telesales to manage incoming inquiries and engage potential restaurant partners in Kuala Lumpur. The role requires exceptional communication and negotiation skills, as well as proven telesales experience. Key responsibilities include conducting sales presentations, handling onboarding processes, and maintaining strong relationships with restaurant owners. The successful candidate will work in a dynamic international environment with opportunities for growth and flexible working conditions.

Qualifications

• Proven experience in telesales, sales, or a similar role.
• Strong interpersonal skills and ability to build rapport.
• Familiarity with the restaurant industry is a plus.

Responsibilities

• Handle incoming inquiries from potential restaurant owners.
• Research potential restaurant partners through various channels.
• Build and maintain relationships with potential partners.
• Conduct persuasive sales presentations over the phone.
• Assist in onboarding of new partners.

Skills

Telesales Experience

Communication Skills

Negotiation Skills

Interpersonal Skills

Self-motivated

Education

MBA/BBA/B.Com from a recognized university

Tools

CRM software

Microsoft Office Suite

Job description

Senior Executive, Telesales – Future Talent Pipeline (Malaysia) – We’re proactively pipelining high‑performing talent for upcoming roles. Shortlisted candidates will be prioritized as opportunities arise.

Are you a fit?

• Proven Track Record: Experience in telesales with a history of hitting commercial targets.
• Environment: You thrive in fast‑paced, high‑accountability settings.

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform. Our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70 countries worldwide, headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

Role Overview: As a Telesales Representative, you will be responsible for identifying and onboarding new restaurants to join our platform. You will play a crucial role in growing our business and ensuring the best dining experiences for our customers. In addition to sales activities, you will oversee the incubation and account management process for newly acquired vendors for a period of one month to ensure a smooth onboarding experience and sustained business growth.

Responsibilities

• Inbound Leads: Handle incoming inquiries from potential restaurant owners interested in joining our platform.
• Offline Search: Research and identify potential restaurant partners through offline channels such as local directories, industry events, and referrals.
• Build Relationships: Establish and maintain strong relationships with potential partners, providing them with information about our services, benefits, and pricing.
• Qualify Leads: Assess the suitability of potential partners based on our criteria, ensuring they meet our quality standards.
• Sales Presentations: Conduct persuasive sales presentations over the phone, demonstrating the value of joining our platform.
• Negotiation: Negotiate terms and agreements with potential partners, addressing their concerns and objections effectively.
• Onboarding: Assist in onboarding, ensuring partners have all the necessary information and resources to get started.
• Meet Targets: Meet or exceed monthly and quarterly acquisition targets and KPIs.

Qualifications

• MBA, BBA, B.Com from a recognized university.
• Proven experience in telesales, sales, or a similar sales role.
• Excellent communication and negotiation skills.
• Strong interpersonal skills and the ability to build rapport.
• Self‑motivated and goal‑oriented.
• Familiarity with the restaurant industry is a plus.
• Proficiency in using CRM software and the Microsoft Office Suite.

What we offer

• A dynamic and challenging working environment, with an extra steep learning curve.
• The chance to excel and influence in a company and team where decisions are taken based on data insights.
• Being part of a fast‑growing and global company.
• A vibrant and international team with diverse backgrounds.
• Growth opportunities based on your performance.
• Flexible working environment.

Our parent company, Delivery Hero, is a global leader in the food delivery industry processing over 3 million orders every day and operating in 40+ markets in the world, with 18,000 employees and approximately 500,000+ restaurant partners.