Senior Coordinator, SMB Growth

foodpanda; Kuala Lumpur; Remote; MYR 44,640 - 66,960; Full time

Job summary

A leading delivery service company in Kuala Lumpur is seeking a dedicated telesales professional to manage client accounts and drive revenue growth. The role requires 2 to 3 years of client management experience, exceptional communication skills, and the ability to effectively use digital tools for sales. Successful candidates will thrive in a fast-paced environment and be skilled in problem-solving and relationship management. Proficiency in Traditional Mandarin is a plus.

Qualifications

• 2 to 3 years of experience within a client management role.
• Comfortable with outbound calls via digital communication tools.
• Effective communication in English; Traditional Mandarin advantage.
• Data-sensitive and sales-minded.
• Strong relationship builder and target-oriented.

Responsibilities

• Sell effectively over the phone as second nature.
• Manage and grow account revenue.
• Provide operational support as needed.
• Monitor account performance metrics.

Skills

Telesales

Client management

Communication in English

Problem-solving

Data sensitivity

Salesforce

Relationship building

Tools

Google applications

Salesforce

Job description

foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in over 70+ countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

What you will own

• Have the ability to sell on the phone as second nature.
• Manage and grow the revenue of each account.
• Provide operational support when needed.
• Monitor each account’s performance metrics and ensure compliance with Foodpanda’s operational standards.
• Meet and/or exceed the expected daily productivity in terms of the number of calls and sales.
• Meet requirements in the areas of documentation accuracy, partner approval and systems processing.
• A knack for objection handling, persuasiveness, instilling urgency and acting in a fast-paced fashion.
• Problem‑solving comes as second nature; constantly striving to provide solutions which are in sync with company offers.

Essential experience, skills and knowledge

• 2 to 3 years experience within a client management role.
• As this is a 100% telesales role, the incumbent must be comfortable to make outbound calls via digital communication tools over extended periods of time.
• Able to communicate in English effectively; an added advantage for the ability to speak, read & write in Traditional Mandarin.
• Be both data-sensitive and sales-mined.
• Comfortable in working with online business tools such as Google applications, experience with Salesforce is a plus.
• An excellent communicator with a consultative‑sale approach.
• A strong relationship builder, target-oriented, resilient and a team player with a willingness to learn.
• Fast learner and able to adapt quickly to constant changes in operational processes.