Senior Client Management & Operations Specialist

DKSH Group

Petaling Jaya

On-site

MYR 60,000 - 85,000

Full time

7 hours ago

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Job summary

DKSH Group in Petaling Jaya, Malaysia, is seeking a Senior Executive, Client Management Administration to support the Client Management and Sales teams with timely administrative support, reporting, and responsive client service. This role ensures smooth operations, accurate reporting, and high client satisfaction in a fast-moving consumer goods environment.

The successful candidate will coordinate across functions, manage budgets, prepare service-complaint reports, and identify process

Qualifications

Diploma or Degree in Business Administration or equivalent.
2+ years in a similar role or FMCG industry.
Strong understanding of clients' industry and products.
Proficient with MS Office and SAP ERP.

Responsibilities

Support day-to-day operating expenditures against budgets to ensure efficient and accountable use of resources.
Prepare and maintain regular reports on service complaint management and track resolutions.
Coordinate with key functions to gather, verify, and consolidate information for client and operational support.
Respond to routine internal and client enquiries per guidelines and checklists.
Identify and recommend process improvements to drive operational efficiency.
Collaborate with IT, Client, and Operations to implement service solutions.
Drive continuous development in Client Management practices and DKSH values.
Administrative duties and coordination tasks as required.