Senior Client Management & Growth Leader

DKSH; Petaling Jaya; On-site; MYR 90,000 - 130,000; Full time

Job summary

DKSH in Malaysia (Selangor, Petaling Jaya) is seeking a Senior Client Manager to drive profitability across client portfolios and ensure service delivery aligns with contractual terms. You will steward relationships, negotiate terms, monitor KPIs, and identify growth opportunities in a dynamic, cross-cultural environment.

Key duties include leading teams, ensuring compliance, and collaborating with internal stakeholders to optimise operations and expand revenue across value-added services.

Qualifications

• Bachelor's degree in Business Administration or an equivalent qualification.
• Strong understanding of clients' industries, business models and product portfolios.
• Experienced in warehousing and distribution or SCM-related industries.
• Excellent client management and communication skills across all levels.
• Proven ability to build senior-level relationships across multicultural, global teams.
• Respect for cross-country/cross-cultural interactions.
• Fluency in English, written and spoken.
• Proficient in Microsoft Excel, Word and PowerPoint.

Responsibilities

• Drive financial performance and profitability across assigned client portfolios with timely service income recovery.
• Ensure services align with T&Cs in Distribution and Supplemental Agreements.
• Contribute to contract negotiations to protect DKSH's interests.
• Monitor KPIs and SLAs, lead performance reviews and drive continuous improvement.
• Build strong relationships with client organizations and understand their business models.
• Maintain knowledge of client product portfolios, industry trends, and regulatory developments.
• Identify new revenue opportunities and upsell/cross-sell services.
• Lead and coach team members to foster collaboration and knowledge sharing.
• Escalate key risk matters to management and ensure compliance.
• Review and approve PO's, expenses, returns, addendums, contracts and SOPs per LoA.

Skills

Client management

Communication

Stakeholder engagement

Leadership

Cross-cultural awareness

Industry knowledge (warehousing/SCM)

Excel/Office tools

Education

Bachelor's degree in Business Admin or equivalent

Tools

Microsoft Excel

PowerPoint

Job description

DKSH in Malaysia (Selangor, Petaling Jaya) is seeking a Senior Client Manager to drive profitability across client portfolios and ensure service delivery aligns with contractual terms. You will steward relationships, negotiate terms, monitor KPIs, and identify growth opportunities in a dynamic, cross-cultural environment.

Key duties include leading teams, ensuring compliance, and collaborating with internal stakeholders to optimise operations and expand revenue across value-added services.