Senior Account Manager & Team Lead – Key Accounts

Million Dream Sdn Bhd; Kuala Lumpur; On-site; MYR 89,000 - 167,000; Full time

Benefits offered by this job

Career growth

Regional exposure

International exposure

Dynamic environment

Performance-driven development

Job summary

Million Dream Sdn Bhd is seeking an Account Manager / Key Account Manager (Team Lead) to manage a portfolio of key accounts, drive growth, and lead a dedicated Account Management team within a fast-paced digital entertainment platform.

The ideal candidate is commercially driven, with strong KPI focus and experience in high-value accounts, capable of leading a team and coordinating with CRM, Marketing and Data teams to improve retention and revenue performance.

Qualifications

• 3+ years of relevant experience in account management or similar role.
• Experience in high-volume digital platform or digital entertainment environment.
• Familiarity with account KPIs and customer lifecycle metrics.

Responsibilities

• Manage and grow key accounts with focus on retention and revenue.
• Monitor activity: FTD, repeat activity, transaction frequency, account value.
• Identify opportunities to improve retention and conversion and overall value.
• Lead and coach the Account Management team to meet KPIs and targets.
• Collaborate with CRM, Marketing, Customer Support, Product and Data teams.

Skills

Account management

Team leadership

KPI tracking

High-volume digital platform

Communication & negotiation

Chinese speaking

Job description

Million Dream Sdn Bhd is seeking an Account Manager / Key Account Manager (Team Lead) to manage a portfolio of key accounts, drive growth, and lead a dedicated Account Management team within a fast-paced digital entertainment platform.

The ideal candidate is commercially driven, with strong KPI focus and experience in high-value accounts, capable of leading a team and coordinating with CRM, Marketing and Data teams to improve retention and revenue performance.