Account Manager / Key Account Manager (Team Lead)

Million Dream Sdn Bhd; Kuala Lumpur; On-site; MYR 89,000 - 167,000; Full time

Benefits offered by this job

Career growth

Regional exposure

International exposure

Dynamic environment

Performance-driven development

Job summary

Million Dream Sdn Bhd is seeking an Account Manager / Key Account Manager (Team Lead) to manage a portfolio of key accounts, drive growth, and lead a dedicated Account Management team within a fast-paced digital entertainment platform.

The ideal candidate is commercially driven, with strong KPI focus and experience in high-value accounts, capable of leading a team and coordinating with CRM, Marketing and Data teams to improve retention and revenue performance.

Qualifications

• 3+ years of relevant experience in account management or similar role.
• Experience in high-volume digital platform or digital entertainment environment.
• Familiarity with account KPIs and customer lifecycle metrics.

Responsibilities

• Manage and grow key accounts with focus on retention and revenue.
• Monitor activity: FTD, repeat activity, transaction frequency, account value.
• Identify opportunities to improve retention and conversion and overall value.
• Lead and coach the Account Management team to meet KPIs and targets.
• Collaborate with CRM, Marketing, Customer Support, Product and Data teams.

Skills

Account management

Team leadership

KPI tracking

High-volume digital platform

Communication & negotiation

Chinese speaking

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

ACCOUNT MANAGER / KEY ACCOUNT MANAGER (TEAM LEAD)

Salary: RM8,000 – RM15,000 (Based on experience and qualifications)

Location: Malaysia

Employment Type: Full-Time

Level: Manager / Team Lead

JOB DESCRIPTION

We are looking for a motivated and results-driven Account Manager / Key Account Manager (Team Lead) to join our growing team.

This role is responsible for managing key accounts, strengthening long-term relationships, driving account growth and revenue performance, while leading and supporting the Account Management team within a fast-paced digital entertainment platform.

The ideal candidate is commercially driven, comfortable working with performance-based targets, and experienced in managing high-value accounts within a fast-moving digital environment.

KEY RESPONSIBILITIES

• Manage and grow a portfolio of key accounts, with a focus on account retention, engagement and revenue performance.
• Monitor account activity, including FTD, repeat activity, transaction frequency and overall account value.
• Identify opportunities to improve FTD-to-second-action conversion and customer retention, account retention and long-term customer value.
• Monitor high-value accounts and identify opportunities to strengthen VIP engagement and account retention.
• Analyse account performance, customer activity and revenue trends to identify growth opportunities.
• Track key performance indicators including retention rate, transaction frequency, ARPU, LTV and NGR contribution.
• Develop account strategies based on customer behaviour, activity levels and account value.
• Work closely with CRM, Marketing, Customer Support, Product and Data teams to improve account performance.
• Lead and coach the Account Management team to achieve assigned KPIs and revenue targets.

REQUIREMENTS

• Minimum 3 years of relevant experience in Account Management, Key Account Management, Client Management or a similar role.
• Experience working within a high-volume digital platform, digital entertainment, consumer technology or similar fast-paced environment.
• Familiarity with FTD, retention, reactivation, customer activity, VIP management, LTV, ARPU and NGR is highly preferred.
• Experience working with customer lifecycle, account value or transaction-based KPIs will be an advantage.
• Experience managing commercial accounts, customer portfolios or high-value accounts.
• Previous team leadership or people management experience is highly preferred.
• Strong understanding of account growth, retention, engagement and revenue performance.
• Commercially driven with a strong focus on KPIs and business results.
• Strong communication, negotiation and relationship management skills.Strong analytical and problem-solving abilities.
• Good understanding of account performance metrics and customer behaviour.
• Able to work independently while effectively leading and supporting a team.
• Comfortable working in a fast-paced, target-driven environment.
• Chinese speaking is required for internal communication and regional coordination.

WHAT WE ARE LOOKING FOR

We are looking for someone who understands that effective account management goes beyond simply maintaining relationships.

YOU WILL BE ABLE TO

• Identify accounts with strong growth potential.
• Understand changes in account activity and engagement.
• Develop strategies to improve account retention and value.
• Identify opportunities to increase revenue and account contribution.
• Manage high-value accounts with appropriate levels of attention and support.
• Use performance data to make better account management decisions.
• Lead a team while maintaining strong individual account performance.

WHAT WE OFFER

• RM8,000 – RM15,000 salary, based on experience and qualifications
• Career growth and advancement opportunities
• Dynamic and supportive working environment
• Regional and international exposure
• Performance-driven career development
• Opportunity to work with a fast-growing digital business