Senior Account Development Manager, Klang Branch

Liberty General Insurance Berhad; Klang City; On-site; MYR 90,000 - 120,000; Full time

Job summary

Liberty General Insurance Berhad is seeking a Senior ADM in Klang, Selangor. The role focuses on expanding the agent base, strengthening relationships, and driving revenue growth while delivering exceptional client service.

You will support branch sales targets, oversee payments, and manage day‑to‑day operations with a strong emphasis on compliance and governance. Key activities include agent recruitment and growth, CPD training, and regular agent visits.

Qualifications

• Minimum diploma or bachelor’s degree in any related field.
• At least 5 years working experience in the insurance industry.
• Experience in risk management and underwriting of insurance products.

Responsibilities

• Meet the sales target in line with the branch objectives and goals.
• Oversee collection of outstanding payments and manage financial performance in the sales unit.
• Manage relationships with preferred agents, support agents to grow their business and increase share of wallet.
• Provide excellent service to agents including prompt response to queries, effective claims tracking, and accurate quotation generation.
• Conduct regular visits to assigned agents for relationship management, business development, training and problem solving.
• Conduct CPD trainings for agents at branch level.
• Verify CBC breaches report sent by HQ for PIAM quarterly reporting.
• Obtain information for unsubmitted or unconverted cover notes from agents.
• Manage agents' statements of accounts.

Skills

Agent management

Sales target achievement

Client service

Training

Compliance

Risk assessment

Education

Diploma/Bachelor's degree in a related field

Job description

The Senior ADM will be responsible for expanding the agent base, strengthening existing relationships and identifying opportunities to drive revenue growth, with a focus on providing exceptional client service and support. They will also be responsible to support the sales and profitability targets for the branch.

Job Responsibilities:

• Meet the sales target in line with the branch objectives and goals
• Oversee collection of outstanding payments and manage financial performance in the sales unit

Agent Management

• Responsible for managing relationship with preferred agents, supporting agents to grow their business and help increase the share of wallet.
• Provide excellent service to agents including prompt response to queries, effective claims tracking, accurate quotation generation
• Regular visits to assigned agents, to maintain relationship, business development discussions, training, and general problem solving
• Conduct CPD training for agent at branch level
• Verify monthly CBC breaches report sent by HQ – for PIAM quarterly reporting
• Obtain information for the unsubmitted or unconverted cover notes from agents
• Manage agent's statement of accounts

Agent recruiting and growth

• Recruit, onboard and develop preferred agents, and ensure activation
• Focus on driving profitable motor segments through agents
• Maintain relationship and continue building trust with preferred segment of agents, thus growing their share of wallet
• Drive Agents growth by identifying their needs, organizing customized trainings, and through targeted interventions

Business Operations

• Ensure effective and efficient administration of day-to-day business operations in line with SOP across all support functions
• Ensure that the branch SLAs and TATs are met
• Respond to various requests from customers, agents and HQ
• Provide training to junior staff on best sales practices

Compliance

• Ensure consistency with risk management guidelines
• Ensure compliance with regulations and laws
• Ensure good corporate governance is practiced and are being exercised

Job Requirement:

• Minimum Diploma or bachelor’s degree in any related field
• At least 5 years working experience in insurance industry
• Experience in risk management, UW of Insurance products