Manager, Business Development (Kota Kinabalu)

Generali Malaysia; West Coast Division; On-site; MYR 60,000 - 120,000; Full time

Job summary

Generali Malaysia is seeking a result-driven professional to lead Kota Kinabalu branch. The role focuses on achieving top-line targets through Agency Channels while growing core business lines in alignment with Generali’s vision and strategy.

You will drive engagement with Agents/Franchise/Banks, train staff, and ensure profitability across channels, maintaining governance and compliance as a priority.

Qualifications

• Diploma in insurance required or related field.
• AMII/CMII/ACII/DMII or equivalent qualifications.
• Minimum of 5 years in insurance industry or similar.

Responsibilities

• Drive growth and profitability targets for Kota Kinabalu branch.
• Grow core business lines in line with Generali’s vision.
• Achieve top-line targets via Agency Channels.
• Monitor loss ratios and cost of acquisition.
• Maintain Net Combined Ratio across channels.
• Engage and train Agents/Franchise/Banks.
• Recruit and retain productive agents.
• Ensure governance and compliance with policies.

Skills

Communication

Interpersonal

Work under pressure

Independent

Proactive

Adaptable learner

Education

Diploma in insurance

AMII/CMII/ACII/DMII

Job description

Job Scope

Reporting to the Branch manager or any assigned line manager, the successful candidate will be mainly responsible to meet, growth and profitability targets of Kota Kinabalu branch.

The successful candidate will also be contributing to growing the core business lines in line with Generali’s vision and strategy.

Main Responsibility

Ensure achieving top line target from Agency Channels

• Drive business through Agency Channels
• Identify new markets to be tapped for the Company, develop new business from existing clientele, review current business sources with the view of providing professional advice from time to time
• Ensure portfolio mix is as per Company policy

Ensure achieving bottom line target from Agency Channels

• Monitor & Control loss ratios and keep cost of acquisition at optimum levels
• Maintaining Net Combined Ratio of the Channels
• Ensure profitability of the channels via quality business / portfolio mix across country
• Grow the business profitability and scalability

Account Engagement

• Roll out campaigns to Agents/Franchise/Banks
• Participate in recruitment of Agents/Franchise/Banks
• Engage in one-on-one/small group sessions with Agents/Franchise/Banks
• Train agents in products, systems and branch processes
• Segment agent base for training to provide to Branch Manager
• Conduct relationship management external visits to Agents/Franchise/Banks
• Joint visitation to build up rapport

Account Engagement Planning & Monitoring

• Participate in campaign tracking / campaign monitoring / post-mortem reviews (branch and/or company level)/
• Segment agent base for training to provide to Team Leader
• Activity review agent portfolios and performance
• Conduct agent performance analysis
• to assist Branch Manager in business development & growth
• Creation of sales planning/activity reports for production and sales targets to Branch Manager

Sales Business Support

• Follow-up on renewals after distribution by New Business Support / Monitoring renewal retention
• Provide servicing and problem solving to Agents/Franchise/Banks for new business and renewal issues
• Provide 1st line Underwriting/quotation/indicative rate for risks within DAL
• Conduct site/risk surveys
• Follow up on outstanding documents for any new risks / renewal

Agents Retention and Recruitment

• Retain existing productive agents
• Identify and recruit new agents to build retail business
• Ensure the competency level of agents ie they fulfill the CPD minimum requirement and constantly update on new product knowledge
• Track Agents’ productivity & profitability

Corporate governance and compliance to guidelines and policies

• Compliance with the regulatory requirement and internal guidelines and policies
• Implement compliance practice in the department

Credit Controls

• Follow-up on Cash Before Cover & premium warranty for agents under your care
• Involving more proactive steps in ensuring agents’ payment on time, including monthly meetings with agents on collection, proposal of instalment to the management etc.
• To ensure agents outstanding both Motor & NM > 90days reduced as per company target

Qualification and Experience Requirement

Education

• Diploma in any and/or related to insurance
• AMII/ CMII/ACII / DMII or equivalent insurance qualifications

Experience

• Minimum of 5 years working experience in insurance industry or any similar industries eg. Loss Adjusting Firm and Bancassurance.

Skills

• Strong verbal and written communication skills
• Good interpersonal and communication skills and able to interact with people at all level
• Able to demonstrate high degree of commitment with initiative, willingness to accept the challenges and able to work under pressure
• Able to work independently and collaboratively
• Strong sense of responsibility and pro-active
• Ability to adapt and learn fast, diligent and trustworthy