Security Officer

Sourceo Pte Ltd; Johor Bahru; On-site; MYR 22,000 - 36,000; Full time

Job summary

Sourceo Pte Ltd is seeking a dedicated Security Officer for Johor Bahru City Square Mall to maintain a safe and secure environment for shoppers, tenants, staff, and visitors. The role focuses on vigilance, access control, incident response, and customer service.

You will patrol, monitor CCTV and alarms, manage entry permits, assist in emergencies, and support crowd and traffic management during peak periods.

Qualifications

• Minimum requirement is a SPM or equivalent qualification.
• Able to communicate in Bahasa Malaysia and English; Mandarin is a plus.
• Minimum 3 years of experience in security, customer service, hospitality, retail, or related field.

Responsibilities

• Security patrols and surveillance of mall areas to deter incidents.
• Manage access control for contractors, tenants, and visitors.
• Respond to incidents, emergencies, and complaints; assist evacuations.
• Conduct routine safety inspections of exits and firefighting equipment.
• Provide directions and courteous service to shoppers and tenants.
• Monitor tenant renovations and contractor movements for compliance.
• Maintain security logs and reports accurately.

Skills

Bahasa Malaysia

English

Mandarin (advantage)

Education

SPM or equivalent

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Job Summary

To maintain a safe, secure, and pleasant environment for shoppers, tenants, staff, and visitors through effective surveillance, patrols, access control, incident response, and customer service. The Security Officer serves as the first line of defense in protecting the mall's assets and ensuring compliance with security and safety procedures.

Key Responsibilities

1.Security Patrol & Surveillance

• Conduct regular patrols of the mall, common areas, car parks, loading bays, and external premises.
• Monitor CCTV systems, alarm systems, and security equipment to detect and prevent security breaches.
• Report suspicious activities, safety hazards, and security concerns to supervisors promptly.
• Ensure all entrances, exits, and restricted areas are properly secured.

2.Access Control

• Monitor and control access for contractors, vendors, tenants, and visitors entering restricted areas.
• Verify permits, passes, and authorization documents where required.
• Assist in key management and access card control procedures.
• Ensure security procedures are adhered to by all parties within the premises.

3.Incident Response

• Respond promptly to security incidents, disturbances, emergencies, and customer complaints.
• Provide immediate assistance during accidents, medical emergencies, fires, and evacuation situations.
• Assist in crowd control and traffic management during peak periods, events, and festive seasons.
• Record and report all incidents accurately in the Daily Occurrence Book (DOB) and incident reports.

4.Safety & Emergency Preparedness

• Conduct routine inspections of emergency exits, fire escape routes, and fire-fighting equipment.
• Assist in emergency drills and evacuation exercises.
• Ensure emergency access routes remain clear and unobstructed at all times.
• Support emergency response efforts in accordance with established procedures.

5.Customer Service

• Provide directions and assistance to shoppers and visitors when required.
• Assist with lost-and-found cases and customer enquiries.
• Maintain a professional, courteous, and helpful attitude while performing security duties.
• Act as an ambassador of the mall by delivering excellent customer service.

6.Tenant & Contractor Support

• Monitor tenant renovation works, maintenance activities, and contractor movements.
• Ensure contractors comply with mall security and safety requirements.
• Report any non-compliance, unsafe practices, or unauthorized works.

7.General Duties

• Maintain security logs, patrol records, and incident reports accurately.
• Attend briefings, training sessions, and emergency drills as required.
• Maintain proper grooming and appearance in accordance with company standards.
• Perform any other duties assigned by Management.

Key Requirements

Work Location: Johor Bahru City Square Mall

• Minimum SPM or equivalent qualification.
• Minimum 3 years of experience in security, customer service, hospitality, retail operations, or related field.
• Able to communicate in Bahasa Malaysia and English. Ability to converse in Mandarin will be an added advantage.
• Physically fit and willing to work rotating shifts, weekends, and public holidays.
• Experience in shopping malls, commercial buildings, hotels, transportation hubs, or integrated developments will be an advantage.