Security Officer

Allgreen Properties; Johor Bahru; On-site; MYR 28,000 - 47,000; Full time

Job summary

Allgreen Properties in Johor Bahru City Square Mall is seeking a Security Officer to help maintain a safe, secure, and pleasant environment for shoppers, tenants, staff, and visitors through patrols, CCTV monitoring, access control, incident response, and strong customer service.

You will conduct regular patrols of mall areas, monitor security systems, control access for contractors and visitors, respond to incidents, assist in crowd control, and report events promptly.

Qualifications

• Minimum SPM or equivalent qualification.
• At least 3 years in security, customer service, hospitality, retail operations or related field.
• Proficient in Bahasa Malaysia and English; Mandarin is an advantage.
• Physically fit and willing to work rotating shifts, weekends & public holidays.

Responsibilities

• Perform security patrols of mall, car parks, loading bays and external premises.
• Monitor CCTV and security equipment to detect breaches and hazards.
• Report suspicious activities and incidents to supervisors promptly.
• Control access for contractors, vendors, tenants and visitors.
• Respond to emergencies, accidents, or disturbances; assist crowd control.
• Maintain accurate security logs and incident reports.
• Assist in key management and access card control procedures.
• Represent the mall with professional, courteous customer service.

Skills

Patrol & surveillance

Customer service

Communication

Incident response

Security procedures

Education

SPM or equivalent

Tools

CCTV systems

Job description

To maintain a safe, secure, and pleasant environment for shoppers, tenants, staff, and visitors through effective surveillance, patrols, access control, incident response, and customer service. The Security Officer serves as the first line of defense in protecting the mall's assets and ensuring compliance with security and safety procedures.

Key Responsibilities

• Security Patrol & Surveillance
• Conduct regular patrols of the mall, common areas, car parks, loading bays, and external premises.
• Monitor CCTV systems, alarm systems, and security equipment to detect and prevent security breaches.
• Report suspicious activities, safety hazards, and security concerns to supervisors promptly.
• Ensure all entrances, exits, and restricted areas are properly secured.
• Access Control
• Monitor and control access for contractors, vendors, tenants, and visitors entering restricted areas.
• Verify permits, passes, and authorization documents where required.
• Assist in key management and access card control procedures.
• Ensure security procedures are adhered to by all parties within the premises.
• Incident Response
• Respond promptly to security incidents, disturbances, emergencies, and customer complaints.
• Provide immediate assistance during accidents, medical emergencies, fires, and evacuation situations.
• Assist in crowd control and traffic management during peak periods, events, and festive seasons.
• Record and report all incidents accurately in the Daily Occurrence Book (DOB) and incident reports.
• Safety & Emergency Preparedness
• Conduct routine inspections of emergency exits, fire escape routes, and fire‑fighting equipment.
• Assist in emergency drills and evacuation exercises.
• Ensure emergency access routes remain clear and unobstructed at all times.
• Support emergency response efforts in accordance with established procedures.
• Customer Service
• Provide directions and assistance to shoppers and visitors when required.
• Assist with lost‑and‑found cases and customer enquiries.
• Maintain a professional, courteous, and helpful attitude while performing security duties.
• Act as an ambassador of the mall by delivering excellent customer service.
• Tenant & Contractor Support
• Monitor tenant renovation works, maintenance activities, and contractor movements.
• Ensure contractors comply with mall security and safety requirements.
• Report any non‑compliance, unsafe practices, or unauthorized works.
• General Duties
• Maintain security logs, patrol records, and incident reports accurately.
• Attend briefings, training sessions, and emergency drills as required.
• Maintain proper grooming and appearance in accordance with company standards.
• Perform any other duties assigned by Management.

Key Requirements

Work Location: Johor Bahru City Square Mall

• Minimum SPM or equivalent qualification.
• Minimum 3 years of experience in security, customer service, hospitality, retail operations, or related field.
• Able to communicate in Bahasa Malaysia and English. Ability to converse in Mandarin will be an added advantage.
• Physically fit and willing to work rotating shifts, weekends, and public holidays.
• Experience in shopping malls, commercial buildings, hotels, transportation hubs, or integrated developments will be an advantage.