Sea Freight Import Operations Specialist

AVEON GLOBAL TRANSPORTS SDN BHD; Shah Alam; On-site; MYR 45,000 - 78,000; Full time

Job summary

AVEON GLOBAL TRANSPORTS SDN BHD, based in Malaysia, is seeking a Customer Service specialist for SEA freight operations. You will handle end-to-end import operations for air and sea shipments, including pre-alerts, clearance coordination, and final delivery, while ensuring accuracy and timeliness.

You will prepare and verify import documentation, coordinate with customers, airlines, shipping lines, overseas agents, and customs brokers, monitor shipment status, and manage billing and SOP

Responsibilities

• Handle end-to-end import operations for both air and sea shipments, including pre-alerts, clearance coordination, and final delivery.
• Prepare and verify import documentation, ensuring compliance with Malaysian customs and company requirements.
• Coordinate closely with customers, airlines, shipping lines, overseas agents, and customs brokers for smooth cargo flow.
• Monitor shipment status and proactively communicate updates to clients.
• Manage billing, cost control, and file closing accurately and in a timely manner.
• Develop, maintain, and improve Standard Operating Procedures (SOPs) for import processes.
• Train and mentor junior staff to strengthen their understanding of import operations and customer service.
• Ensure compliance with trade regulations, safety standards, and company policies.

Job description

AVEON GLOBAL TRANSPORTS SDN BHD, based in Malaysia, is seeking a Customer Service specialist for SEA freight operations. You will handle end-to-end import operations for air and sea shipments, including pre-alerts, clearance coordination, and final delivery, while ensuring accuracy and timeliness.

You will prepare and verify import documentation, coordinate with customers, airlines, shipping lines, overseas agents, and customs brokers, monitor shipment status, and manage billing and SOP