CUSTOMER SERVICE (SEA FREIGHT) FREIGHT FORWARDING INDUSTRY

AVEON GLOBAL TRANSPORTS SDN BHD; Shah Alam; On-site; MYR 45,000 - 78,000; Full time

Job summary

AVEON GLOBAL TRANSPORTS SDN BHD, based in Malaysia, is seeking a Customer Service specialist for SEA freight operations. You will handle end-to-end import operations for air and sea shipments, including pre-alerts, clearance coordination, and final delivery, while ensuring accuracy and timeliness.

You will prepare and verify import documentation, coordinate with customers, airlines, shipping lines, overseas agents, and customs brokers, monitor shipment status, and manage billing and SOP

Responsibilities

• Handle end-to-end import operations for both air and sea shipments, including pre-alerts, clearance coordination, and final delivery.
• Prepare and verify import documentation, ensuring compliance with Malaysian customs and company requirements.
• Coordinate closely with customers, airlines, shipping lines, overseas agents, and customs brokers for smooth cargo flow.
• Monitor shipment status and proactively communicate updates to clients.
• Manage billing, cost control, and file closing accurately and in a timely manner.
• Develop, maintain, and improve Standard Operating Procedures (SOPs) for import processes.
• Train and mentor junior staff to strengthen their understanding of import operations and customer service.
• Ensure compliance with trade regulations, safety standards, and company policies.

Job description

CUSTOMER SERVICE (SEA FREIGHT) FREIGHT FORWARDING INDUSTRY

Handle end-to-end import operations for both air and sea shipments, including pre-alerts, clearance coordination, and final delivery.

Prepare and verify import documentation, ensuring compliance with Malaysian customs and company requirements.

Coordinate closely with customers, airlines, shipping lines, overseas agents, and customs brokers for smooth cargo flow.

Monitor shipment status and proactively communicate updates to clients.

Manage billing, cost control, and file closing accurately and in a timely manner.

Develop, maintain, and improve Standard Operating Procedures (SOPs) for import processes.

Train and mentor junior staff to strengthen their understanding of import operations and customer service.

Ensure compliance with trade regulations, safety standards, and company policies.

Unlock job insights

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have in a Freight Forwarding Role?
• Do you have customer service experience?

AVEON is an International Freight Forwarding company based in Malaysia,expanding its network globally with reliable Logistics partners around the globe. Established in 2010, AVEON has continue to grow rapidly and has gained client satisfactory recognition among its reputable clientele list. The company consists of a team of well experienced, highly motivated and dedicated employees throughout its operations.

AVEON has expanded its client base namely in the oil & gas, telecommunications, engineering industry. It has also accomplished many successful project shipment timely and has received many good compliments and testimonials amongst clients. Our team of highly trained freight forwarders has over 20 years experience in interstate and international air freight and sea freight, with the required knowledge and skills to meet all your shipping needs.

AVEON is an International Freight Forwarding company based in Malaysia,expanding its network globally with reliable Logistics partners around the globe. Established in 2010, AVEON has continue to grow rapidly and has gained client satisfactory recognition among its reputable clientele list. The company consists of a team of well experienced, highly motivated and dedicated employees throughout its operations.

AVEON has expanded its client base namely in the oil & gas, telecommunications, engineering industry. It has also accomplished many successful project shipment timely and has received many good compliments and testimonials amongst clients. Our team of highly trained freight forwarders has over 20 years experience in interstate and international air freight and sea freight, with the required knowledge and skills to meet all your shipping needs.