Sea Freight Operations Specialist (Regional)

Ninja Mart; Subang Jaya; Vor Ort; MYR 33.000 - 58.000; Vollzeit

Zusammenfassung

Ninja Van is seeking an operations professional to act as the main liaison for sea freight and cross-border shipments. You will manage bookings, invoicing, and documentation, while keeping customers informed and coordinating with Sales, Finance, and Logistics teams.

The role requires 1–2 years in sea freight or freight forwarding, knowledge of local import/export processes, and strong MS Office/CRM skills. Mandarin reading/writing is a plus and Malaysian customs familiarity is encouraged.

Qualifikationen

• 1–2 years of operational or customer service experience in sea freight/freight forwarding.
• Good understanding of basic import and export documentation and sea freight workflows.
• Familiarity with Malaysia customs clearance processes (import/export) is a strong plus.

Aufgaben

• Act as the primary operational liaison for sea freight shipments between internal teams, external customers, and vendors.
• Coordinate end-to-end daily sea freight operations, including bookings, haulage, documentation, invoicing, and value-added services.
• Provide customers with accurate shipment status, schedules, and documentation requirements.
• Respond to customer inquiries promptly via phone, email, or in-person.
• Coordinate with internal departments to ensure smooth order execution.
• Update FMS system timely and verify supplier/agent invoices for finance.
• Build strong relationships with customers to encourage repeat business.
• Handle complaints and escalations with timely resolutions.
• Ensure all customs documents (B/L, customs forms, filing) are complete and submitted on time.

Kenntnisse

Sea freight operations

Customer service

Documentation

Problem solving

Multitasking

Mandarin reading/writing

Tools

CRM software

Microsoft Office

Jobbeschreibung

Ninja Van is seeking an operations professional to act as the main liaison for sea freight and cross-border shipments. You will manage bookings, invoicing, and documentation, while keeping customers informed and coordinating with Sales, Finance, and Logistics teams.

The role requires 1–2 years in sea freight or freight forwarding, knowledge of local import/export processes, and strong MS Office/CRM skills. Mandarin reading/writing is a plus and Malaysian customs familiarity is encouraged.