Sea Freight Import

Adecco Staffing Recruitment; Shah Alam; On-site; MYR 41,000 - 50,000; Full time

Job summary

Adecco Staffing Recruitment is seeking an Operations Assistant, Sea Freight Import in Shah Alam, Malaysia to manage incoming sea freight shipments and provide end-to-end customer service support.

You will coordinate with shipping lines, overseas agents, customers and vendors, handle documents, and ensure timely cargo release while maintaining accurate records and adhering to SOPs.

Qualifications

• Minimum 2 years of relevant working experience in Sea Freight Import or Freight Forwarding Operations.
• Hands-on experience in managing incoming sea import shipments is highly preferred.
• Familiarity with shipping line coordination, EDO/DO release and freight documentation.
• Experience liaising with overseas agents, customers, shipping lines and vendors.
• Good knowledge of import shipment processes and cargo clearance procedures.
• Proficient in Microsoft Office applications, particularly Excel, Word and Outlook.
• Good communication, coordination and problem-solving skills.
• Able to work independently, manage multiple shipments and meet operational deadlines.

Responsibilities

• Execute and manage incoming sea import shipments, ensuring smooth and timely operations.
• Handle shipment registration and accurately update shipment details in the CW1 forwarding system.
• Monitor incoming shipments and estimated arrival dates through carrier websites and Portnet.
• Liaise with shipping lines, including SS Line, to arrange and follow up on Electronic Delivery Order (EDO) release.
• Coordinate with overseas agents, customers and vendors on shipment arrangements and updates.
• Prepare and process shipping documents, including Arrival Notices, Delivery Orders (DO), Cartage Advice and other relevant documents.
• Coordinate cargo clearance, permit declarations, haulage arrangements and shipment deliveries.
• Follow up with carriers and vendors to ensure timely cargo release and delivery.
• Verify shipping documentation and ensure compliance with customer-specific SOPs and company procedures.
• Handle shipment irregularities, delays, damages, missing cargo and other operational issues.
• Support billing activities, including invoice verification, shipment cost updates and timely customer invoicing.
• Maintain accurate shipment records and ensure all relevant documents are uploaded into the system.
• Provide timely updates and resolve customer and overseas office queries.

Skills

Sea Freight Import

Tools

Excel

Word

Outlook

Job description

Job Vacancy: Operations Assistant, Sea Freight Import

About the Role

We are looking for a detail-oriented and proactive Operations Assistant, Sea Freight Import to manage incoming sea freight shipments and provide end-to-end customer service support.

The successful candidate will be responsible for coordinating with shipping lines, overseas agents, customers and vendors to ensure smooth shipment handling, timely documentation and cargo release.

Key Responsibilities

Execute and manage incoming sea import shipments, ensuring smooth and timely operations.

Handle shipment registration and accurately update shipment details in the CW1 forwarding system.

Monitor incoming shipments and estimated arrival dates through carrier websites and Portnet.

Liaise with shipping lines, including SS Line, to arrange and follow up on Electronic Delivery Order (EDO) release.

Coordinate with overseas agents, customers and vendors on shipment arrangements and updates.

Prepare and process shipping documents, including Arrival Notices, Delivery Orders (DO), Cartage Advice and other relevant documents.

Coordinate cargo clearance, permit declarations, haulage arrangements and shipment deliveries.

Follow up with carriers and vendors to ensure timely cargo release and delivery.

Verify shipping documentation and ensure compliance with customer-specific SOPs and company procedures.

Handle shipment irregularities, delays, damages, missing cargo and other operational issues.

Support billing activities, including invoice verification, shipment cost updates and timely customer invoicing.

Maintain accurate shipment records and ensure all relevant documents are uploaded into the system.

Provide timely updates and resolve customer and overseas office queries.

Requirements

Minimum 2 years of relevant working experience in Sea Freight Import or Freight Forwarding Operations.

Hands-on experience in managing incoming sea import shipments is highly preferred.

Familiarity with shipping line coordination, EDO/DO release and freight documentation.

Experience liaising with overseas agents, customers, shipping lines and vendors.

Good knowledge of import shipment processes and cargo clearance procedures.

Proficient in Microsoft Office applications, particularly Excel, Word and Outlook.

Good communication, coordination and problem-solving skills.

Able to work independently, manage multiple shipments and meet operational deadlines.

Why Join Us?

Competitive monthly salary of RM3,700 - RM4,500.

Opportunity to gain experience with an established logistics and freight forwarding organisation.