Global Freight Operations Specialist

Alliance 21 Group Pte. Ltd.; Johor Bahru; On-site; MYR 36,000 - 72,000; Full time

Job summary

Alliance 21 Group Pte. Ltd. is seeking a highly organized Freight Operations Executive in Malaysia (Johor Bahru) to join our dynamic freight forwarding team.

The role demands hands-on coordination of international shipments across air, sea, neutral freight, and project cargo with a strong focus on customer service. You will manage day-to-day freight operations, ensure smooth import/export workflows, and collaborate with customers, carriers, overseas agents, customs brokers, and internal

Qualifications

• Minimum 2 years of relevant experience in freight forwarding, logistics, shipping, supply chain, or transportation operations.
• Experience handling Air Freight and/or Sea Freight operations.
• Familiarity with import/export procedures, freight documentation, customs requirements, and international shipping processes.
• Experience coordinating with carriers, agents, customers, and logistics service providers.

Responsibilities

• Coordinate end-to-end Air, Sea, Neutral, Cross-Trade, and Project Cargo shipments.
• Arrange bookings with airlines, shipping lines, transport providers, warehouses, and overseas agents.
• Monitor shipments to ensure timely movement and adherence to customer requirements.
• Prepare shipping documents including Bills of Lading, Air Waybills, permits, invoices, packing lists, and customs docs.
• Liaise with customers, carriers, overseas partners, customs brokers, and service providers.
• Track shipment milestones and provide timely status updates to customers and stakeholders.
• Resolve operational issues, delays, and service disruptions professionally.
• Coordinate with internal departments to ensure accurate shipment processing and service delivery.
• Assist in handling project cargo movements and specialized logistics requirements.
• Maintain accurate records and documentation of all operational activities.
• Ensure compliance with customs regulations, trade requirements, company policies, and procedures.
• Support Control Tower 24/7 for time-critical shipments and participate in duty rotations.
• Be on call during off-duty hours to ensure operational continuity.

Skills

Freight forwarding

Logistics coordination

Customer service

Documentation

Communication

Job description

Alliance 21 Group Pte. Ltd. is seeking a highly organized Freight Operations Executive in Malaysia (Johor Bahru) to join our dynamic freight forwarding team.

The role demands hands-on coordination of international shipments across air, sea, neutral freight, and project cargo with a strong focus on customer service. You will manage day-to-day freight operations, ensure smooth import/export workflows, and collaborate with customers, carriers, overseas agents, customs brokers, and internal