Export Seafreight Customer Service & Logistics Lead

Transairmarine Freight Services Sdn Bhd; Klang City, Port Klang; On-site; MYR 29,000 - 58,000; Full time

Job summary

Transairmarine Freight Services Sdn Bhd is seeking a Customer Service professional for Seafreight (Export) based in Bandar Botanik. You will promptly respond to enquiries from customers and overseas agents, monitor shipments from origin to final destination, and maintain long-term relationships through regular calls and emails.

The role involves liaising with operations and suppliers, ensuring regulatory compliance, handling export customs documentation, and operating port systems (Aldec, Dagang

Responsibilities

• Respond promptly to enquiries from customers and overseas agents.
• Monitor shipment movements from origin through to final destination.
• Maintain, develop, and build long-term relationships with assigned accounts through regular communication, including calls, emails, and service follow-ups.
• Establish and maintain strong relationships with customers to ensure satisfaction and retention.
• Liaise with vendors and suppliers regarding shipment dispatch, routing, pricing, and rates.
• Ensure full compliance with all applicable regulations, procedures, and company policies at all times.
• Act as a liaison between clients and internal departments (operations and others) to ensure efficient and high-quality service delivery.
• Handle customs documentation for export (K2) & submit daily export report.
• Manage and operate port systems such as Aldec, Dagang Net, JCT, and Navis.
• Perform ad-hoc duties, projects, and tasks as assigned by the superior from time to time.
• Logistics, Freight & Delivery Services 51-100 employees
• Formally known as Transocean Freight Services Sdn. Bhd., Transairmarine is a 100% wholly owned Malaysian company. Transairmarine today employs a total work force of 80 staffs nationwide. Membership in FIATA, PFFA, AFAM, FMFF, NCCC, JOFFA, MATRADE. Paid up Capital – RM 0.5 Million
• Transairmarine Freight Services is a well diversified total logistics provider of integrated freighting, freight forwarding,customs clearance, warehousing, interstate and local bonded/non-bounded trucking services. Through continuous business innovation, Transairmarine has become Asia's most preferred forwarder. Our services includes:

Job description

Transairmarine Freight Services Sdn Bhd is seeking a Customer Service professional for Seafreight (Export) based in Bandar Botanik. You will promptly respond to enquiries from customers and overseas agents, monitor shipments from origin to final destination, and maintain long-term relationships through regular calls and emails.

The role involves liaising with operations and suppliers, ensuring regulatory compliance, handling export customs documentation, and operating port systems (Aldec, Dagang