SEA Enterprise Relationship Executive – Payments

Global Payments; Kuala Lumpur; In loco; MYR 120.000 - 180.000; Tempo pieno

Descrizione del lavoro

Global Payments is seeking a Relationship Executive to support our SEA Enterprise Relationship Management team within the Commercial division. You will focus on sustaining key relationships and driving revenue growth across an assigned portfolio in Southeast Asia.

You will collaborate with client success and implementation teams, prepare client-facing materials, and seek cross-sell opportunities through data analysis.

Competenze

• Experience in account management with commercial acumen.
• At least 5 years of experience interacting and partnering with senior management.
• Keen interest in payments and technology.

Mansioni

• Focus on account retention and continued revenue growth for assigned portfolio.
• Understand client needs and ensure alignment of client technology and business strategies.
• Prepare client-facing materials to support Relationship Management team in business reviews.
• Uncover cross-sell opportunities through customer research and data analysis.
• Plan and track account activity and performance via CRM tools.
• Collaboration with client success and implementation teams on cross-functional customer issues.
• Act as secondary contact with direct liaison with merchants and proactively coordinate with internal departments to ensure prompt resolution to merchant satisfaction.
• Coordination on all merchant requests, with monitoring to ensure completion within agreed service level.
• Other related duties as assigned.

Conoscenze

Account management

Commercial acumen

Senior stakeholder engagement

Descrizione del lavoro

Global Payments is seeking a Relationship Executive to support our SEA Enterprise Relationship Management team within the Commercial division. You will focus on sustaining key relationships and driving revenue growth across an assigned portfolio in Southeast Asia.

You will collaborate with client success and implementation teams, prepare client-facing materials, and seek cross-sell opportunities through data analysis.