Salesforce Effectiveness Lead – APAC

Tech Staffing

Kuala Lumpur

On-site

MYR 200,000 - 320,000

Full time

2 days ago

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Job summary

Tech Staffing partners with a global healthcare corporation to recruit a Salesforce Effectiveness Manager who will lead the delivery of the Salesforce CRM platform across APAC regions. The successful candidate will oversee end-to-end CRM enhancements, integrations, releases and governance, while coordinating with BI for data governance and security.

You will manage the Salesforce product roadmap, mentor a team of Salesforce Administrators and Analysts, and drive agile ceremonies to ensure

Qualifications

8+ years Salesforce CRM experience in commercial environment.
Experience with Salesforce CPQ.
Practical experience in Agile and Scrum methodologies.
Business-acumen with excellent communication.
Active in the Salesforce community.

Responsibilities

Lead end-to-end delivery of CRM enhancements, integrations and releases.
Work with internal stakeholders and Engineering to translate requirements into scalable solutions.
Manage the Salesforce product roadmap and backlog, prioritising deliverables.
Lead a team of Salesforce Administrators and Analysts across APAC.
Facilitate Agile sprint planning, stand-ups, backlog refinement, sprint reviews and retrospectives.
Lead UAT, review test scenarios and oversee defect management.
Oversee Salesforce deployments across environments.
Maintain release documentation, governance records and audit evidence.
Collaborate with Business Intelligence on data modelling, quality, security and governance.
Provide regular delivery updates to stakeholders on progress, risks and dependencies.