Salesforce Administrator

All jobs; Kuala Lumpur; On-site; MYR 60,000 - 120,000; Full time

Job summary

Logicalis Asia Pacific is seeking a Salesforce Administrator to manage Sales Cloud, Pardot, and platform tasks from Kuala Lumpur. You will handle user/license management, security settings, and system configuration while delivering ongoing improvements and training.

You will work with regional admins, developers, and business leads to design integrations, run data imports/exports, and roll out new features. A degree in CS and 3+ years' admin experience are expected.

Qualifications

• 3 years hands-on admin experience with Sales Cloud.
• Understanding of Salesforce security (OWD, roles, sharing).
• Ability to configure workflows, page layouts, dashboards, and reports.
• Strong communication and training skills.
• Proactive in platform enhancements.

Responsibilities

• Maintain Salesforce Sales Cloud and Pardot including user/license management.
• Manage security—roles, profiles, sharing rules and permissions.
• Act as the local Salesforce go-to and regional admin.
• Manage service requests, troubleshoot issues, and provide quality support.
• Present changes and training to diverse audiences; assist in roll-out.

Skills

Salesforce Admin

Sales Cloud

Security & Sharing

Communication

Training

Education

Bachelor's degree in CS/SE

Tools

Salesforce

Pardot

Process Builder

Job description

About Us

At Logicalis Asia Pacific, this is where you belong, grow, and thrive — at one of APAC's leading AI-driven technology integrators.

As the Architects of Change™, we combine global expertise with local insight to help organisations accelerate their journey toward becoming AI-ready enterprises. With 7,000+ professionals across 30 territories and more than 10,000 clients worldwide, we deliver lifecycle services across cloud, connectivity, collaboration, cybersecurity, and managed services — providing real-time visibility and intelligence across our clients' digital ecosystems.

You'll belong as part of a collaborative regional team embedded within a global organisation. You'll grow through hands-on experience with the world's leading technology partners, supported by investment in certifications, consulting capability, and cross-border opportunity. And you'll thrive in a culture built on inclusion, trust, and continuous improvement.

Logicalis is proud to be a Great Place to Work® Certified™ organisation across multiple APAC markets — because the commitment we bring to our clients belongs equally to our people.

Join us and help shape the future of technology across APAC.

Responsibilities

• Maintain overall instances of Salesforce administration (Sales Cloud, Sales Einstein and Pardot) and platform tasks include user and license management, system configuration, change control, and enhancements.


• Maintain security such as user accounts/roles/profiles/permission, sharing rules, field level security, content folder rights, groups, list view rights.


• Act as the go-to for local Salesforce Users and regional Salesforce Admins.


• Manage service requests and troubleshoot issues, working with diverse user groups and their business leads delivering quality support via ticket system.


• Present changes/system enhancements, integration opportunities and overall training to diverse audiences.


• Assists in conducting training of Business Owners for new features and helps with roll-out.


• Manage mass imports and exports of data.


• Undertake additional projects as directed by management.
  
  
  
  • Identify and gather requirements from users and stakeholders.
  
  
  • Interact directly with managers and end users as necessary to analyse project objectives and capability requirements.
  
  
  • Communicate with project managers, users and other business application developers to design solution integration strategies and ensure successful application integration.
  
  
  • Work together with development team (outsourced) to develop customized solutions within Salesforce platform to support business functions and meet management objectives, business requirements, and company goals.
  
  
  • Write training document and provide user training for newly developed functionality.
  
  
  • Monitor user adoption.
  
  
  • Test stability and functionality of the application.
  
  
  
  

Requirements

• Degree in Computer Science, Software Engineering, or equivalent.


• Salesforce product knowledge and 3 years hands-on administration experience with Sales Cloud.


• Understanding of Salesforce sharing and security (roles, profiles, permissions, OWD, sharing rules).


• Ability to perform Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, fields, page layouts, record types, custom settings, dashboards, and reports.


• Good communication skills.


• A proactive attitude to platform enhancements.


• A desire to implement best practice solutions.


• Available and responsive to questions.


• Excellent relationship-building skills and ability to liaise with stakeholders at all levels.

At Logicalis, we are committed to creating a diverse and inclusive workplace where everyone can thrive.