Salesforce Administrator

Logicalis Asia Pacific; Kuala Lumpur; On-site; MYR 60,000 - 100,000; Full time

Job summary

Logicalis Asia Pacific is seeking a skilled Salesforce Administrator to join our regional team in Kuala Lumpur. You will manage Salesforce Sales Cloud, Pardot, and related platform tasks, handle user access, security, and data integrity, and work with business leads to deliver reliable solutions.

You will partner with managers and developers to tailor configurations, run training sessions, and drive user adoption across the organisation while supporting mass data imports and ongoing enhancements.

Qualifications

• Degree in Computer Science, Software Engineering, or equivalent.
• Salesforce product knowledge and 3 years hands-on administration experience with Sales Cloud.
• Understanding of Salesforce sharing and security (roles, profiles, permissions, OWD, sharing rules).
• Ability to perform Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, fields, page layouts, record types, custom settings, dashboards, and reports.
• Good communication skills.
• A proactive attitude to platform enhancements.
• A desire to implement best practice solutions.
• Available and responsive to questions.
• Excellent relationship-building skills and ability to liaise with stakeholders at all levels.

Responsibilities

• Maintain overall Salesforce administration (Sales Cloud, Sales Einstein and Pardot) and platform tasks including user and license management, system configuration, change control, and enhancements.
• Maintain security such as user accounts/roles/profiles/permission, sharing rules, field level security, content folder rights, groups, list view rights.
• Act as the go-to for local Salesforce users and regional Salesforce admins.
• Manage service requests and troubleshoot issues, delivering quality support via ticket system.
• Present changes/system enhancements, integration opportunities and training to diverse audiences.
• Assist in conducting training of Business Owners for new features and helps with roll-out.
• Manage mass imports and exports of data.
• Undertake additional projects as directed by management.
• Identify and gather requirements from users and stakeholders.
• Interact with managers and end users to analyse project objectives and capability requirements.
• Communicate with project managers, users and developers to design solution integration strategies.
• Work with development team (outsourced) to develop customized Salesforce solutions.
• Write training documents and provide user training for newly developed functionality.
• Monitor user adoption.
• Test stability and functionality of the application.

Skills

Communication skills

Relationship-building

Proactive attitude

Stakeholder liaison

Education

Degree in Computer Science or Software Engineering

Tools

Salesforce Sales Cloud

Salesforce Pardot

Process Builder

Workflow

Dashboards & Reports

Job description

About Us

At Logicalis Asia Pacific, this is where you belong, grow, and thrive — at one of APAC's leading AI-driven technology integrators.

As the Architects of Change™, we combine global expertise with local insight to help organisations accelerate their journey toward becoming AI-ready enterprises. With 7,000+ professionals across 30 territories and more than 10,000 clients worldwide, we deliver lifecycle services across cloud, connectivity, collaboration, cybersecurity, and managed services — providing real-time visibility and intelligence across our clients' digital ecosystems.

You'll belong as part of a collaborative regional team embedded within a global organisation. You'll grow through hands-on experience with the world's leading technology partners, supported by investment in certifications, consulting capability, and cross-border opportunity. And you'll thrive in a culture built on inclusion, trust, and continuous improvement.

Logicalis is proud to be a Great Place to Work® Certified™ organisation across multiple APAC markets — because the commitment we bring to our clients belongs equally to our people.

Join us and help shape the future of technology across APAC.

Responsibilities

• Maintain overall instances of Salesforce administration (Sales Cloud, Sales Einstein and Pardot) and platform tasks include user and license management, system configuration, change control, and enhancements.


• Maintain security such as user accounts/roles/profiles/permission, sharing rules, field level security, content folder rights, groups, list view rights.


• Act as the go-to for local Salesforce Users and regional Salesforce Admins.


• Manage service requests and troubleshoot issues, working with diverse user groups and their business leads delivering quality support via ticket system.


• Present changes/system enhancements, integration opportunities and overall training to diverse audiences.


• Assists in conducting training of Business Owners for new features and helps with roll-out.


• Manage mass imports and exports of data.


• Undertake additional projects as directed by management.
  
  
  
  • Identify and gather requirements from users and stakeholders.
  
  
  • Interact directly with managers and end users as necessary to analyse project objectives and capability requirements.
  
  
  • Communicate with project managers, users and other business application developers to design solution integration strategies and ensure successful application integration.
  
  
  • Work together with development team (outsourced) to develop customized solutions within Salesforce platform to support business functions and meet management objectives, business requirements, and company goals.
  
  
  • Write training document and provide user training for newly developed functionality.
  
  
  • Monitor user adoption.
  
  
  • Test stability and functionality of the application.
  
  
  
  

Requirements

• Degree in Computer Science, Software Engineering, or equivalent.


• Salesforce product knowledge and 3 years hands-on administration experience with Sales Cloud.


• Understanding of Salesforce sharing and security (roles, profiles, permissions, OWD, sharing rules).


• Ability to perform Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, fields, page layouts, record types, custom settings, dashboards, and reports.


• Good communication skills.


• A proactive attitude to platform enhancements.


• A desire to implement best practice solutions.


• Available and responsive to questions.


• Excellent relationship-building skills and ability to liaise with stakeholders at all levels.

At Logicalis, we are committed to creating a diverse and inclusive workplace where everyone can thrive.