Salesforce Business Analyst

Edwards Lifesciences; Kuala Lumpur; On-site; MYR 90,000 - 130,000; Full time

Job summary

Edwards Lifesciences is seeking a Salesforce-focused Business Systems Analyst to drive design, configuration and delivery of Sales, Service and Experience Cloud solutions in a regional setup. You will translate business needs into specs, support agile delivery, and ensure data integrity across ERP/CRM integrations.

Strong Salesforce Admin credentials and 3+ years of hands-on Salesforce support are required, with Sales Cloud expertise and regional collaboration across Asia Pacific.

Qualifications

• Bachelor's degree in Computer Science or related field with 4 years experience or Master's with 2 years in a Business Systems Analyst or similar role.
• At least 3 years of hands-on Salesforce experience; Sales Cloud required; Service Cloud or Experience Cloud is a plus.
• Salesforce Certified Administrator is required; other certifications (Business Analyst, Platform App Builder, Sales Cloud Consultant) preferred.

Responsibilities

• Understand commercial processes and translate needs into user stories, functional specs and acceptance criteria.
• Configure Salesforce Sales, Service and Experience Cloud including objects, fields, layouts, validation rules, flows and reports.
• Support Agile delivery with backlog refinement, sprint planning, reviews and release planning.
• Own incidents, change requests and enhancements; perform root cause analysis and ensure data integrity across ERP and CRM integrations.
• Create and maintain solution design and support documentation; enable business users and trainers.

Skills

Salesforce

Sales Cloud

Analytical thinking

Communication

Agile delivery

Education

Bachelor's degree in Computer Science or related field

Master's degree with 2 years relevant experience

Tools

Jira

ServiceNow

Job description

Innovation starts from the heart. Edwards Lifesciences is the global leader of patient-focused innovations for structural heart disease and critical care monitoring. With millions of patients served in over 100 countries, each team makes a meaningful contribution by improving patient outcomes and discovering lasting solutions for unmet patient needs

How will you make an impact:

Business Analysis & Solution Design

• Work with business stakeholders to understand commercial processes such as account and contact management, field activities, case management, pricing, marketing campaigns, partner portals and business planning.
• Turn business needs into clear user stories, functional specifications and acceptance criteria.
• Run fit-gap analysis against standard Salesforce capabilities, and recommend configuration-first options with clear trade-offs.
• Assess the impact of changes on the data model, security and sharing, integrations and existing functionality.
• Define clear technical requirements for developers when custom development (Apex, LWC, integrations) is needed.

Configuration & Delivery

• Configure Salesforce Sales, Service and Experience Cloud, including objects, fields, page layouts, record types, validation rules, Flows, approval processes, permission sets, sharing rules, reports and dashboards.
• Take an active part in Agile delivery: backlog refinement, sprint planning, sprint reviews and release planning.
• Prepare test scenarios, run system testing, and support business user acceptance testing (UAT) and production deployment.

Platform Support & Continuous Improvement

• Own assigned incidents, service requests and minor enhancements end to end, within the agreed service levels.
• Run root cause analysis on system, data and integration issues, including integrations with ERP, data warehouse, marketing and analytics platforms.
• Support user access and license administration in line with regional governance standards.
• Find recurring issues and suggest improvements that make the platform more stable and the user experience better.

Documentation & Enablement

• Create and maintain solution design, configuration and support documentation.
• Hand over knowledge to support teams, and prepare business trainers and super users to roll out new features.

Collaboration & Compliance

• Work with external delivery partners, and review their estimates, solution approach and deliverable quality.
• Follow the company's SDLC, change control, data privacy and compliance requirements.

What you'll need (Required):

Education & Experience

• Bachelor's degree in Computer Science or a related field with 4 years of relevant experience, or a Master's degree with 2 years of relevant experience, in a Business Systems Analyst or similar role.
• At least 3 years of hands-on Salesforce experience. Sales Cloud is required; Service Cloud or Experience Cloud is a plus.
• Salesforce Certified Administrator is required. Salesforce Business Analyst, Platform App Builder or Sales Cloud Consultant certification is preferred.

Skills & Competencies

• Strong understanding of the Salesforce data model, security and sharing model, and Flow automation.
• Working knowledge of SOQL, Data Loader and data quality troubleshooting.
• Understanding of system integration concepts (APIs, middleware) and data flows between ERP and CRM.
• Experience with Agile delivery and tools such as Jira and ServiceNow.
• Strong analytical and problem-solving skills, with good attention to detail.
• Clear written and verbal communication, with the ability to explain technical topics in business terms.
• Ability to manage several priorities and work independently with minimal supervision.
• Comfortable working across cultures in a complex, matrixed regional organization.
• Fluent English is required. Mandarin or Japanese is a strong plus.

What else we look for (Preferred):

• Experience in the life sciences, medical device or another regulated industry.
• Familiarity with validated systems, GxP or Good Documentation Practices.
• Exposure to Salesforce AI capabilities (Einstein, Agentforce) or analytics tools such as Tableau.

Why Us?:

• Work on a strategic regional platform that directly supports commercial teams across Asia Pacific, Japan and Greater China.
• Grow your career in Salesforce and digital transformation within a collaborative, cross-regional team.
• Get exposure to new initiatives in CRM, integration, analytics and AI.