Salesforce Administrator

Logicalis; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Logicalis in Kuala Lumpur is seeking a Salesforce Administrator to maintain Sales Cloud, Pardot, and related configurations. You will manage users, security, data quality, and collaborate with regional admins and the outsourced development team to deliver scalable solutions.

The role requires hands-on Sales Cloud experience and a degree in CS/SE, with strong communication and a proactive approach to platform improvements. Training and feature rollout contributions are expected.

Qualifications

• Degree in Computer Science, Software Engineering, or equivalent.
• 3 years hands-on administration experience with Sales Cloud.
• Understanding of Salesforce sharing and security (roles, profiles, permissions, OWD, sharing rules).
• Ability to perform Salesforce configuration changes, including workflows, Process Builder, fields, page layouts, record types, dashboards, and reports.
• Excellent communication and a proactive approach to platform enhancements.

Responsibilities

• Maintain overall instances of Salesforce administration (Sales Cloud, Sales Einstein and Pardot) and platform tasks including user and license management, system configuration, change control, and enhancements.
• Maintain security such as user accounts/roles/profiles/permission, sharing rules, field level security, content folder rights, groups, list view rights.
• Act as the go-to for local Salesforce Users and regional Salesforce Admins.
• Manage service requests and troubleshoot issues, delivering quality support via ticket system.
• Present changes/system enhancements and training to diverse audiences.
• Assist in conducting training of Business Owners for new features and roll-out.
• Manage mass imports and exports of data.
• Identify and gather requirements from users and stakeholders; interact with managers and end users to analyse objectives and capability requirements.

Skills

Sales Cloud administration

Salesforce configuration

Data management

Communication skills

Stakeholder liaison

Education

Bachelor's degree in Computer Science or Software Engineering

Tools

Pardot

Salesforce Platform integration

Job description

About Us

At Logicalis Asia Pacific, this is where you belong, grow, and thrive — at one of APAC’s leading AI-driven technology integrators.

As the Architects of Change™, we combine global expertise with local insight to help organisations accelerate their journey toward becoming AI-ready enterprises. With 7,000+ professionals across 30 territories and more than 10,000 clients worldwide, we deliver lifecycle services across cloud, connectivity, collaboration, cybersecurity, and managed services — providing real-time visibility and intelligence across our clients’ digital ecosystems.

You’ll belong as part of a collaborative regional team embedded within a global organisation. You’ll grow through hands‑on experience with the world’s leading technology partners, supported by investment in certifications, consulting capability, and cross‑border opportunity. And you’ll thrive in a culture built on inclusion, trust, and continuous improvement.

Logicalis is proud to be a Great Place to Work® Certified™ organisation across multiple APAC markets — because the commitment we bring to our clients belongs equally to our people.

Join us and help shape the future of technology across APAC.

Responsibilities

This is a varied business facing role, with the following responsibilities:

• Maintain overall instances of Salesforce administration (Sales Cloud, Sales Einstein and Pardot) and platform tasks include user and license management, system configuration, change control, and enhancements.
• Maintain security such as user accounts/roles/profiles/permission, sharing rules, field level security, content folder rights, groups, list view rights.
• Act as the go‑to for local Salesforce Users and regional Salesforce Admins.
• Manage service requests and troubleshoot issues, working with diverse user groups and their business leads delivering quality support via ticket system.
• Present changes/system enhancements, integration opportunities and overall training to diverse audiences.
• Assists in conducting training of Business Owners for new features and helps with roll‑out.
• Manage mass imports and exports of data.
• Undertake additional projects as directed by management.
  • Identify and gather requirements from users and stakeholders.
  • Interact directly with managers and end users as necessary to analyse project objectives and capability requirements.
  • Communicate with project managers, users and other business application developers to design solution integration strategies and ensure successful application integration.
  • Work together with development team (outsourced) to develop customized solutions within Salesforce platform to support business functions and meet management objectives, business requirements, and company goals.
  • Write training document and provide user training for newly developed functionality.
  • Monitor user adoption.
  • Test stability and functionality of the application.

Requirements

• Degree in Computer Science, Software Engineering, or equivalent.
• Salesforce product knowledge and 3 years hands‑on administration experience with Sales Cloud.
• Understanding of Salesforce sharing and security (roles, profiles, permissions, OWD, sharing rules).
• Ability to perform Salesforce configuration changes, including (but not limited to): Workflow, Process Builder, fields, page layouts, record types, custom settings, dashboards, and reports.
• Good communication skills.
• A proactive attitude to platform enhancements.
• A desire to implement best practice solutions.
• Available and responsive to questions.
• Excellent relationship‑building skills and ability to liaise with stakeholders at all levels.

As part of any recruitment process, we collect and processes personal data relating to job applicants. We are committed to being transparent about how we collect and use that data and to meeting our data protection obligations. By applying to this post and sending us your resume, you agree to the collection, use and/or disclosure of your personal data in the manner as set out in our Data Protection Notice for Job Applicants which can be found

Logicalis is committed to protecting your privacy.

Data Protection Notice for Job Applicants https://ap.logicalis.com/sites/default/files/2022-10/PIMS-A7.3-01%20Attachment%20I%20DP%20Notice%20for%20Job%20Applicants_updated9sept22.pdf

As part of our recruitment process, we collect and process personal data relating to job applicants. By submitting your application, you consent to the collection, use, and/or disclosure of your personal data in accordance with our Data Protection Notice for Job Applicants.

At Logicalis, we are committed to creating a diverse and inclusive workplace where everyone can thrive.