Sales Support & Revenue Forecasting Specialist

Concentrix; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Concentrix in Kuala Lumpur is seeking a Sales Support Specialist who will assist the internal and external sales teams by handling administrative tasks and applying intermediate to advanced knowledge of product and service offerings to support customers and sales colleagues.

Duties include preparing and validating Revenue Recognition data for client sign-off, monitoring revenue and forecast inputs, maintaining pipeline hygiene, resolving billing issues, supporting forecasting, and generating

Qualifications

• Prepare and validate Revenue Recognition data for client sign-off.
• Monitor Revenue – Actuals & Scheduled Billings, pipeline and forecasting inputs.
• Conduct pipeline hygiene checks and follow up on overdue opportunities.
• Investigate and reconcile billing/invoicing issues with Ops and Finance teams.
• Support forecasting processes and track deal progression.

Responsibilities

• Prepare and validate Revenue Recognition data for client sign-off; follow up with internal Operations teams to ensure accurate categorization.
• Monitor Revenue – (Actuals & Scheduled Billings), Quoting tool status, and pipeline to identify revenue gaps or duplications, support Sales Management with clean forecasting outlooks.
• Conduct weekly and daily pipeline hygiene checks; flag issues like missing close plans or overdue opportunities and follow up with sellers.
• Investigate and reconcile billing/invoicing issues, including MS Sales decrements, disputes, and credits; collaborate with internal Ops and Finance teams to ensure accurate landing and reconciliation of issues.
• Support forecasting processes by joining or leading closing calls, tracking deal progression, and preparing forecast files.

Job description

Concentrix in Kuala Lumpur is seeking a Sales Support Specialist who will assist the internal and external sales teams by handling administrative tasks and applying intermediate to advanced knowledge of product and service offerings to support customers and sales colleagues.

Duties include preparing and validating Revenue Recognition data for client sign-off, monitoring revenue and forecast inputs, maintaining pipeline hygiene, resolving billing issues, supporting forecasting, and generating