Sales Support & Order Coordination Specialist

Lw Sys Industries; Seberang Perai; On-site; MYR 36,000 - 58,000; Full time

Benefits offered by this job

Opportunities for promotion

Job summary

Jora Malaysia is seeking a diligent Administrative/Sales Coordinator based in Simpang Ampat, Pulau Pinang. You will manage customer inquiries, process orders, and coordinate with Sales, Production, Purchasing, Warehouse and Logistics to ensure smooth order flow.

Responsibilities include preparing quotations, sales documents, maintaining customer records, and providing admin support to theSales team. This role requires strong MS Office skills, good communication, and the ability to multitask in a

Qualifications

• Diploma or degree in business administration or related field.
• Minimum 1–2 years of administrative or coordination experience.
• Proficient in Microsoft Office suite (Excel, Word, PowerPoint, Outlook).
• Good organizational, communication, and time management skills.
• Able to multitask and work independently in a fast-paced environment.

Responsibilities

• Serve as the main contact for customers regarding enquiries, orders, and follow-up matters.
• Coordinate with internal departments to ensure smooth order processing and timely delivery.
• Prepare quotations, sales orders, delivery schedules, and related documents.
• Process and monitor customer orders from receipt to delivery completion.
• Follow up with customers on order status and delivery arrangements.
• Maintain customer records and sales data accurately.
• Provide administrative support to the Sales team, including reports and presentations.
• Handle customer complaints and coordinate with departments to resolve issues promptly.
• Support sales activities by identifying opportunities for repeat business.
• Coordinate with suppliers and logistics providers when necessary.
• Prepare weekly or monthly sales and customer service reports.
• Perform other ad-hoc duties assigned by supervisor.

Education

Diploma or Degree in Business Administration, Management, or a related field

Tools

Microsoft Office

Job description

Jora Malaysia is seeking a diligent Administrative/Sales Coordinator based in Simpang Ampat, Pulau Pinang. You will manage customer inquiries, process orders, and coordinate with Sales, Production, Purchasing, Warehouse and Logistics to ensure smooth order flow.

Responsibilities include preparing quotations, sales documents, maintaining customer records, and providing admin support to theSales team. This role requires strong MS Office skills, good communication, and the ability to multitask in a