Multilingual Sales Support Coordinator

Hock Soon Seng Sdn Bhd; Ipoh; On-site; MYR 24,000 - 48,000; Full time

Benefits offered by this job

EPF

SOCSO

Annual Leave

Medical Leave

Job summary

Jora Malaysia is seeking an organized administrator to provide comprehensive administrative and sales support to the sales team. It will manage and maintain the sales database, ensuring accuracy of customer info, sales activities, and order history; coordinate the order processing cycle from receipt to delivery, liaising with logistics and finance to ensure timely fulfillment.

The role acts as a primary contact for customer inquiries via phone, email, and in person, maintaining relationships

Qualifications

• Proficient in English, Mandarin and Bahasa Malaysia for customer interactions.
• Experience in providing sales support and managing inquiries.
• Ability to prepare documents and present information clearly.
• Strong communication and coordination with internal teams.

Responsibilities

• Provide comprehensive administrative and sales support to the sales team, ensuring smooth daily operations and efficient workflow.
• Manage and process sales orders accurately and promptly, coordinating with relevant departments to ensure timely delivery.
• Prepare sales quotations, proposals, and presentations, ensuring documentation is accurate and professional.
• Maintain and update customer databases and sales records, providing timely reports on activities and performance.
• Act as a primary contact for customer inquiries, delivering excellent service and escalating complex issues as needed.
• Collaborate with marketing to keep sales materials up-to-date and accessible.
• Monitor inventory levels and liaise with procurement to ensure stock to meet demand.
• Generate regular sales reports and analyze data to identify trends and opportunities.

Skills

Multilingual EN-CM-BM

Communication skills

Sales support

Customer service

Tools

Microsoft Office

Job description

Jora Malaysia is seeking an organized administrator to provide comprehensive administrative and sales support to the sales team. It will manage and maintain the sales database, ensuring accuracy of customer info, sales activities, and order history; coordinate the order processing cycle from receipt to delivery, liaising with logistics and finance to ensure timely fulfillment.

The role acts as a primary contact for customer inquiries via phone, email, and in person, maintaining relationships