Sales Support Officer

SPRITZER BHD.; Taiping; On-site; MYR 39,000 - 58,000; Full time

Job summary

SPRITZER Group, a leading Malaysian bottled water producer, seeks a Logistics & Operations Coordinator to manage daily order entry, inventory forecasting, and delivery coordination from Taiping, Perak. You will liaise with Sales, Warehouse, and Accounts to ensure accurate orders, timely shipments, and proper documentation.

The role requires a Diploma in Business Administration or Supply Chain, independent work capability, and strong coordination with logistics and customer systems.

Qualifications

• Diploma in Business Administration, Supply Chain Management or related field is required.
• Ability to work independently and coordinate with internal/external stakeholders.
• Knowledge of inventory availability, production output schedules and truck/trailer coordination.
• Understanding of customer systems such as E-invoicing platforms (B2B/AAB).
• Capable of managing documentation (POs, invoices, RMAs, shipment records).
• Strong sense of urgency and accountability to meet timelines.

Responsibilities

• Handle assigned customers and process daily order entry in ERP.
• Review orders for accuracy in items, quantity, and pricing.
• Resolve discrepancies with Sales or escalate when needed.
• Review inventory and forecast to support order commitments.
• Communicate stock availability and delivery timelines to customers.
• Reschedule deliveries based on inventory, production, and transport availability.
• Coordinate truck/container scheduling and loading arrangements.
• Liaise with warehouse and customers on container loading plans.
• Inform customers on shipment updates, delays, and vessel status.
• Follow up on customer payments and verify with Accounts.
• Generate tax invoices for shipments.
• Maintain PO filing, documentation, and records.
• Update E-invoice systems for specific customers (e.g., B2B, AAB).
• Manage RMA process for returns, damages, or shortages.
• Liaise with logistics for product disputes (GRN/POD issues) and ensure closure.
• Coordinate pallets/empty bins return for production continuity.
• Weekly tracking of order fulfilment and sales volume reporting.
• Review and report Customer Forecast vs Actual load to avoid over-commitment.
• Support backup coverage and perform ad-hoc duties as assigned by superior.
• Willing to work at Taiping, Perak.

Skills

Independent worker

Inventory knowledge

Documentation management

Customer coordination

E-invoicing familiarity

Urgency & accountability

Education

Diploma in Business Administration or Supply Chain Management

Job description

Handle assigned customers and process daily order entry in ERP

Review customer orders for accuracy of item, quantity, and pricing

Resolve discrepancies with Sales or elevate to superior when required

Review inventory and forecast to support order commitments

Communicate with customers on stock availability and delivery timelines

Reschedule deliveries based on inventory, production, and transport availability

3. Logistics & Shipment Coordination

Coordinate truck/container scheduling and loading arrangements

Liaise with warehouse and customers on container loading plans

Inform customers on shipment updates, delays, and vessel status

Follow up on customer payments and verify with Accounts

Generate tax invoices for shipments

Maintain PO filing, documentation, and records

Update E-invoice systems for specific customers (e.g. B2B, AAB)

Manage RMA process for returns, damages, or shortages

Liaise with logistics for product disputes (GRN/POD issues) and ensure closure

6. Operational Support & Coordination

Coordinate pallets/empty bins return for production continuity

Perform weekly tracking of order fulfilment and sales volume reporting

Review and report on Customer Forecast vs Actual load to avoid over commit

Support backup coverage and perform ad-hoc duties assigned by superior

Skills and personalities:

Minimum Diploma in Business Administration, Supply Chain Management or any related field.

Able to work independently.

Knowledge of inventory availability, production output schedule and coordination with logistic for trucks availability.

Understanding of customer systems (e.g. E-invoicing platforms like B2B/AAB) .

Capability to manage documentation (PO, invoice, RMA, shipment records).

Strong sense of urgency and accountability in meeting timelines.

As coordinator between external (customers) and internal to make sure customer order commit.

Willing to perform additional tasks as assigned by superior.

Willing to work at Taiping. Perak.

SPRITZER Group is Malaysia’s leading and most integrated bottled water producer. Since the late 1980s, the Group and its five subsidiaries have specialized in the manufacturing and distribution of natural mineral water, sparkling and distilled drinking water, carbonated and non-carbonated fruit-flavoured beverages, functional drinks, toothbrushes, preforms, and packaging bottles. Backed by qualified professionals and advanced automated technology, SPRITZER ensures every product meets exceptional quality standards, earning numerous awards over the years.

SPRITZER Group is Malaysia’s leading and most integrated bottled water producer. Since the late 1980s, the Group and its five subsidiaries have specialized in the manufacturing and distribution of natural mineral water, sparkling and distilled drinking water, carbonated and non-carbonated fruit-flavoured beverages, functional drinks, toothbrushes, preforms, and packaging bottles. Backed by qualified professionals and advanced automated technology, SPRITZER ensures every product meets exceptional quality standards, earning numerous awards over the years.