Sales Support Manager

Crane Worldwide Logistics; Johor Bahru; On-site; MYR 120,000 - 180,000; Full time

Job summary

Crane Worldwide Logistics in Johor Bahru is seeking a Sales Support Manager to empower the sales team with accurate quotations, proposals, and presentations. You will oversee onboarding, data quality, and process improvements across sales, customer service, operations, and finance.

The role emphasizes leadership of the sales support team, reporting on key metrics, and delivering initiatives to enhance customer experience and efficiency.

Qualifications

• Minimum 5–6 years in Sales Support or Sales Operations.
• Strong ability to manage opportunity workflow, pipeline tracking, and sales processes.
• Excellent customer service to handle inquiries and maintain satisfaction.
• Advanced analytical skills to generate actionable reports for strategy.
• Clear, professional communication with internal teams and clients.

Responsibilities

• Optimize sales processes and systems to improve customer experience, including onboarding and lead management.
• Develop efficient sales support processes to boost productivity and reduce bottlenecks.
• Ensure data quality and timely resolution of sales queries through regular training.
• Coordinate with cross-functional teams to align goals and implement process improvements.
• Track and analyze key sales metrics, preparing reports and insights for decision making.
• Lead and manage the sales support team and ensure effective collaboration and performance.

Skills

Sales Operations

CRM software

Data analysis

Stakeholder collaboration

Leadership

Education

Diploma or Bachelor’s in Business/Logistics/Marketing

Tools

MS Excel

PowerPoint

CRM systems

Job description

This is a full-time, on-site Sales Support Manager role based in Johor Bahru. The Sales Support Manager will support the sales team by preparing quotations, proposals, and presentations, ensuring accurate and timely documentation for new and existing clients. The role includes managing sales operations data and tracking performance metrics. The individual will coordinate closely with customer service, operations, and finance teams to ensure smooth onboarding of clients and continuity of services. Daily responsibilities also involve responding to client inquiries, assisting with bids and tenders, preparing sales reports, and identifying opportunities to improve processes and customer experience.

Job Description :

• Optimize sales processes and systems to improve customer experience including lead management, offer management and onboarding. Provide administrative and operational support to the sales team e.g. ad-hoc quotations.
• Develop and implement efficient sales support processes to enhance productivity and reduce bottlenecks in the sales cycle and improve customer onboarding experience.
• Ensuring good data quality through regular training of salespeople on correct inputs and timely resolution of sales queries.
• Collaborate with cross-functional teamsto align on goals and ensure smooth implementation of various sales process improvement initiatives.
• Ensure adherence to Global and Regional standards for various Sales Processes, Systems & Tools.
• Track and analyze key sales metrics, preparing reports and insights to support decision‑making and strategic planning.
• Lead and manage the sales support team , ensuring effective collaboration, training and performance optimization.

Job requirement:

• Minimum of 5 to 6 years Sales Support or Sales Operations experience.
• Strong Sales and Sales Operations skills to support opportunity management, pipeline tracking, and execution of sales processes.
• Excellent Customer Service capabilities to handle client inquiries, resolve issues, and maintain high levels of client satisfaction.
• Advanced Analytical Skills to interpret data, generate meaningful reports, and provide insights that guide sales strategy.
• Clear and professional Communication skills, both written and verbal, to collaborate with internal teams and interact with clients.
• Experience in logistics, supply chain, or related industries is preferred.
• Proficiency with CRM systems, MS Office (especially Excel and PowerPoint), and basic reporting tools.
• Relevant diploma or bachelor’s degree in Business, Logistics, Marketing, or a related field is advantageous.