Sales Support cum Administrative

T2W Sdn Bhd; Ulu Tiram; Presencial; MYR 28.000 - 50.000; Jornada completa

Descripción de la vacante

T2W SDN BHD seeks a proactive Sales Support professional to handle documentation, respond to customer inquiries across channels, and process orders and returns. You will coordinate with warehouse and logistics teams, maintain records, and support daily sales and administrative tasks.

The ideal candidate has a Diploma or higher in business/commerce, 1–3 years in related roles, strong communication skills, and proficiency in MS Office.

Formación

• SPM or Diploma or higher in Business Administration, Sales, Logistics or related field.
• 1–3 years in sales support, sales administration, customer service, logistics administration, or related role; fresh graduates welcome.
• Strong communication, interpersonal and time-management skills.
• Good command of English and Bahasa Malaysia; Chinese language is a plus.
• Proficient in MS Office applications.

Responsabilidades

• Handle and process customer and sales invoices/documents; prepare, verify and maintain records; amend invoices as needed.
• Respond to customer enquiries via phone, email, WhatsApp, online chat and e-commerce platforms (Shopee, Lazada, TikTok).
• Process customer orders, returns and exchanges accurately and efficiently.
• Coordinate with warehouse and logistics teams to ensure timely order fulfilment and delivery.
• Handle customer feedback and after-sales support, including after-hours service.
• Maintain accurate customer records and transactional documentation.
• Support daily sales, administrative and operational tasks; perform other duties as assigned.

Conocimientos

Good communication

Time management

Multilingual (English, Bahasa Malaysia

Microsoft Office

Educación

Diploma or higher in Business Admin/Sales/Logistics

Herramientas

Microsoft Office

Descripción del empleo

Learn from industry specialists. Grow your skills. Build your career.

Whether you are a fresh graduate or an experienced professional, you will have the opportunity to work closely with experienced specialists, gain end-to-end exposure to business operations, and develop practical knowledge across different areas of the business.

About the role

This role involves handling export and import documentation, responding to customer enquiries across multiple communication channels, and processing orders, returns, and exchanges. You will coordinate with warehouse and logistics teams, manage customer feedback and after-sales support, maintain accurate records, and support daily sales, administrative and operational tasks.

Key responsibilities

Handle and process customer and sales invoices/documents accurately, including invoice preparation, verification, and record maintenance & promptly amending and updating invoices whenever there are changes.

Respond to customer enquiries through various communication channels, including phone calls, email, WhatsApp, online chat and e-commerce platforms such as Shopee, Lazada, TikTok and other relevant platforms, in a professional and friendly manner.

Process customer orders, returns, and exchanges accurately and efficiently.

Coordinate closely with warehouse and logistics teams to ensure timely order fulfilment and delivery.

Handle customer feedback, resolve issues promptly, and provide excellent after-sales support, including after-hours customer service support.

Maintain accurate customer records, transaction details, and administrative documentation.

Support daily sales, administrative and operational tasks/activities to ensure smooth business operations.

Perform any other ad-hoc duties assigned from time to time.

About you

Minimum SPM / Diploma or higher qualification in Business Administration, Sales, Logistics, Supply Chain or a related field.

Preferably 1-3 years of working experience in sales support, sales administration, customer service, logistics administration or a related role. Fresh graduates are also encouraged to apply.

Good communication, interpersonal skills and time-management skills, with the ability to manage multiple tasks and meet deadlines.

Good command of English and Bahasa Malaysia, both written and spoken, ability to communicate in Chinese will be an added advantage.

Basic to good proficiency in Microsoft Office applications.

Able to work independently and team player, as well as coordinate effectively with different departments.

Responsible, proactive, customer-oriented and willing to learn.

Company Address: T2W SDN BHD (Lot 45, Jalan Kota Tinggi, PTD 109235, Batu 12, Ulu Tiram 81800, Johor Malaysia)

Working day: 5.5 days per week (1.5 hour rest time for Monday to Friday and a Saturday half-day)