Sales Enablement & Operations Manager

CRANE WORLDWIDE LOGISTICS (M) SDN BHD; Johor Bahru; On-site; MYR 60,000 - 90,000; Full time

Job summary

CRANE WORLDWIDE LOGISTICS (M) SDN BHD in Malaysia is hiring a seasoned Sales Support lead based in Johor Bahru. You will optimize sales processes, support onboarding, manage quotations, and drive data quality and cross-functional collaboration to meet regional standards.

The role focuses on leading a sales support team, improving cycle efficiency, and delivering actionable insights from sales metrics to support strategic decisions. Solid communication and analytical skills are essential.

Qualifications

• 4–5 years in Sales Support or Sales Operations.
• Understanding of Sales processes and data flow.
• Excellent communication and interpersonal skills.
• Analytical mindset with continuous improvement focus.
• Experience in managing a team is a plus.
• Degree in Business Administration, Sales or related field preferred.

Responsibilities

• Optimize sales processes and systems to improve customer experience including lead management, offer management and onboarding. Provide administrative and operational support to the sales team e.g. ad-hoc quotations.
• Develop and implement efficient sales support processes to enhance productivity and reduce bottlenecks in the sales cycle and improve customer onboarding experience.
• Ensuring good data quality through regular training of salespeople on correct inputs and timely resolution of sales queries.
• Collaborate with cross-functional teams to align on goals and ensure smooth implementation of various sales process improvement initiatives.
• Ensure adherence to Global and Regional standards for various Sales Processes, Systems & Tools.
• Track and analyze key sales metrics, preparing reports and insights to support decision-making and strategic planning.
• Lead and manage the sales support team , ensuring effective collaboration, training and performance optimization.

Skills

Communication

Interpersonal skills

Analytical mindset

Team leadership

Problem solving

Education

Bachelor's degree in Business Administration or related field

Job description

CRANE WORLDWIDE LOGISTICS (M) SDN BHD in Malaysia is hiring a seasoned Sales Support lead based in Johor Bahru. You will optimize sales processes, support onboarding, manage quotations, and drive data quality and cross-functional collaboration to meet regional standards.

The role focuses on leading a sales support team, improving cycle efficiency, and delivering actionable insights from sales metrics to support strategic decisions. Solid communication and analytical skills are essential.