Sales Support Executive

Fraser & Neave Holdings Bhd (F&N); Butterworth; On-site; MYR 47,000 - 76,000; Full time

Benefits offered by this job

Health & Wellness benefits

Medical/Insurance coverage

Recognition programs

Learning & development

Flexible working

Competitive remuneration

Job summary

Fraser & Neave Holdings Bhd (F&N) in Malaysia is seeking a Sales Support Executive to provide administrative and operational support to the sales team, ensuring smooth processes, accurate documentation, and timely customer communication.

You will prepare quotations, orders, invoices and contracts; maintain CRM data; coordinate with logistics, finance and operations; track sales performance; and assist with presentations and reports to boost sales efficiency and customer satisfaction.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Proven experience in sales support, sales administration, or a similar role.
• Familiarity with CRM software and MS Office.
• Strong organizational and multitasking abilities.

Responsibilities

• Assist the sales team with daily administrative tasks and sales operations.
• Prepare quotations, proposals, sales orders, invoices, and contracts.
• Maintain and update customer records, sales data, and CRM systems.
• Coordinate with internal departments (logistics, finance, operations) to ensure order fulfilment.
• Track sales performance, generate reports, and analyze sales data.
• Handle customer inquiries, follow-ups, and after-sales support.
• Support lead management, order processing, and documentation.
• Ensure compliance with company policies and sales procedures.

Skills

Communication skills

Interpersonal skills

Organizational skills

Time management

Attention to detail

Team collaboration

Problem-solving

Education

Bachelor's degree in Business Administration, Marketing, or related field

Tools

CRM software

MS Office

Job description

Join F&N, a dynamic Asian conglomerate known for iconic brands like 100plus. Be part of our growth journey in food and beverages. Embrace innovation and sustainability, bringing your skills in marketing, operations, or strategic management to make a meaningful impact. Shape the future of consumer goods with us!

The Sales Support Executive provides administrative and operational support to the sales team to ensure smooth sales processes, accurate documentation, and timely customer communication. This role plays a key part in improving sales efficiency and customer satisfaction.

What will you be doing?

• Assist the sales team with daily administrative tasks and sales operations
• Prepare quotations, proposals, sales orders, invoices, and contracts
• Maintain and update customer records, sales data, and CRM systems
• Coordinate with internal departments (logistics, finance, operations) to ensure order fulfilment
• Track sales performance, generate reports, and analyze sales data
• Handle customer inquiries, follow-ups, and after-sales support
• Support lead management, order processing, and documentation
• Ensure compliance with company policies and sales procedures
• Assist in preparing presentations, sales materials, and reports
• Monitor order status and resolve issues in coordination with relevant teams

What you bring?

• Bachelor’s degree in Business Administration, Marketing, or a related field
• Proven experience in sales support, sales administration, or a similar role
• Familiarity with CRM software and MS Office (Excel, Word, PowerPoint)
• Strong organizational and multitasking skills

Who are we looking for?

• Excellent communication and interpersonal skills
• Strong attention to detail and accuracy
• Ability to work collaboratively with sales teams and cross-functional departments
• Problem-solving and time-management skills
• Customer-focused mindset
• Ability to work under pressure and meet deadlines

What we offer?

• Health & Wellness: Health care coverage designed for the mind and body.
• Comprehensive medical, insurance, or social security coverage.
• Engaging activities and recognition programs.
• Strong learning and development plans for your career growth.
• Flexible working arrangements.
• Attractive remuneration, great perks, and performance incentives.