Commercial Sales Support Specialist / Analyst

Sri Nona Food Manufacturing Sdn. Bhd.; Shah Alam; On-site; MYR 67,000 - 100,000; Full time

Job summary

Sri Nona Food Manufacturing Sdn Bhd is seeking a proactive Commercial Sales Support Analyst to join our team as the backbone of the Sales Force Effectiveness (SFE) function. You will drive data-driven insights, maintain robust sales trackers, and design dashboards that illuminate KPIs and trends for leadership reviews.

You will partner with the Business Manager to optimize sales processes, manage incentive schemes, and deliver ad-hoc analytics and compelling presentations that support strategic

Qualifications

• Bachelor’s degree in Business, Data Analytics, Finance, Statistics, or related field.
• 3–5 years of experience in Sales Operations, Business Analysis, or similar commercial support function.
• Advanced Microsoft Excel: mastery of complex formulas, pivot tables, VLOOKUP/XLOOKUP, and data modelling.
• Proficient in designing and maintaining interactive dashboards in Power BI.
• Exceptional skills in Microsoft PowerPoint for storytelling and data visualization.

Responsibilities

• Partner with the Business Manager to design and implement strategies that enhance sales productivity and territory efficiency.
• Maintain the integrity of sales data, ensuring accuracy in reporting across internal systems.
• Develop, update, and manage robust sales trackers to monitor real-time performance against targets.
• Administer sales incentive schemes, including monthly performance monitoring, calculation validation, and payout analysis.
• Design, build, and maintain high-impact dashboards (Power BI) to provide visibility into KPIs and trends.
• Identify bottlenecks in sales processes and propose solutions to streamline operations.
• Lead and support analytical projects to inform strategic decisions.
• Prepare professional and persuasive presentations for management reviews and sales meetings.

Skills

Advanced Excel

Power BI

PowerPoint

Stakeholder Management

Proactive Mindset

Analytical Rigor

Data Analytics

Education

Bachelor’s degree in Business/Analytics/Finance/Statistics

Tools

Microsoft Excel

Power BI

Microsoft PowerPoint

Job description

Sri Nona Food Manufacturing Sdn Bhd (formerly known as Cocoaland)’s journey has been one of reinvention – from our humble beginnings as a family-owned, local snacks and fruit gummy producer to now a major confectionary manufacturer that is listed on Bursa. Today, Sri Nona Food Manufacturing Sdn Bhd is a wholly owned subsidiary of Fraser & Neave Holdings Bhd (F&NHB), after a full acquisition on 4 November 2022.

We are seeking a proactive and detail-oriented Commercial Sales Support Analyst to join our team. In this role, you will be the backbone of our Sales Force Effectiveness (SFE) function. You will be responsible for driving sales performance through data-driven insights, rigorous tracking, and the optimization of sales processes. This is an ideal position for a high-performing analyst who thrives on turning complex data into actionable business intelligence and enjoys working closely with stakeholders to improve operational efficiency.

What will you do?

Sales Force Effectiveness (SFE): Partner with the Business Manager to design and implement strategies that enhance sales productivity and territory efficiency.

Data Management & Governance: Maintain the integrity of sales data, ensuring accuracy in reporting across all internal systems.

Tracker Design & Maintenance:Develop, update, and manage robust sales trackers to monitor real-time performance against targets.

Sales Incentive Management:Administer sales incentive schemes, including monthly performance monitoring, calculation validation, and in-depth analysis of payout effectiveness.

Dashboarding & Reporting:Design, build, and maintain high-impact dashboards (Power BI) to provide stakeholders with clear visibility into KPIs, sales trends, and gaps.

Process Improvement:Proactively identify bottlenecks in current sales processes and propose innovative solutions to streamline operations.

Ad-hoc Analytics: Lead and support various analytical projects to provide insights for strategic business decision-making.

Presentation Support:Prepare professional and persuasive presentations (PowerPoint) for management reviews and sales meetings.

About you?

Education: Bachelor’s degree in Business, Data Analytics, Finance, Statistics, or a related field.

Experience:3-5 years of experience in Sales Operations, Business Analysis, or a similar commercial support function.

Technical Proficiency: Advanced Microsoft Excel: Mastery of complex formulas, pivot tables, VLOOKUP/XLOOKUP, and data modelling.

Data Visualization: Proficient in designing and maintaining interactive dashboards in Power BI.

Presentation: Exceptional skills in Microsoft PowerPoint for storytelling and data visualization.

Soft Skills

Stakeholder Management: Ability to communicate complex data to non-technical stakeholders clearly and influence decision-making.

Proactive Mindset: A "continuous improvement" approach to work; identifying opportunities for efficiency before being asked.

Analytical Rigor: A sharp eye for detail and the ability to find the "story" behind the numbers.

What we offer ?

We believe in investing in our people. Our benefits include continuous learning opportunities, career advancement pathways, and a supportive work culture that encourages innovation, teamwork, and professional growth.

Sri Nona, in the F&NHB group, is a leading Malaysian household brand in the food industry with a history spanning more than 40 years in delivering quality taste from Asia to the World. Ketupat, sauces and cooking ingredients, ginger-based beverages and desserts are Sri Nona’s winning products that has been tantalizing taste buds all over the world, not just Malaysians.

In conjunction with its continuous growth globally, Sri Nona is looking for caliber individuals to start a rewarding career to jointly realize the vision of the company.

Sri Nona, in the F&NHB group, is a leading Malaysian household brand in the food industry with a history spanning more than 40 years in delivering quality taste from Asia to the World. Ketupat, sauces and cooking ingredients, ginger-based beverages and desserts are Sri Nona’s winning products that has been tantalizing taste buds all over the world, not just Malaysians.

In conjunction with its continuous growth globally, Sri Nona is looking for caliber individuals to start a rewarding career to jointly realize the vision of the company.

What can I earn as a Sales Support Specialist