Sales & Service Engineer

REV ENERGY SDN. BHD.; Shah Alam; On-site; MYR 67,000 - 123,000; Full time

Job summary

REV ENERGY SDN. BHD. is seeking a dynamic Sales and Service Engineer to identify new business, maintain client relationships, and coordinate Service & Aftermarket operations.

The role blends technical service support with strategic sales, driving growth and ensuring customer satisfaction. Key responsibilities include quoting, coordinating service inquiries, maintaining CRM data, generating sales reports, preparing proposals for valve servicing, and conducting site visits to assess requirements

Qualifications

• Experience in valve industry, mechanical service, or related field.
• Technical understanding of valves, actuators and related equipment.
• Knowledge of ERP or service management software.

Responsibilities

• Assist with quotes, proposals, and service agreements.
• Process incoming service inquiries and coordinate follow-up.
• Maintain CRM for Service & Aftermarket systems and customer records.
• Generate sales reports and support lead generation efforts.
• Prepare and present proposals and quotations for valve servicing and related products.
• Conduct site visits and client meetings to understand requirements and propose solutions.
• Maintain a pipeline of prospective clients and follow up to convert leads into sales.
• Coordinate SRF processing and scheduling with service team.
• Communicate with customers regarding job status, scheduling and post-service feedback.
• Maintain service records, files and compliance documentation.

Skills

Sales

CRM management

Lead generation

Communication

Tools

ERP

CRM software

Job description

We are seeking a dynamic and results-driven Sales and Service Engineer to join our team. The ideal candidate will be responsible for identifying new business opportunities, maintaining client relationships, and coordinating Service & Aftermarket operations. This role bridges both technical service support and strategic sales, playing a critical role in driving growth and ensuring customer satisfaction.

Key responsibilities:

Assist the Manager (Service & Aftermarket) with preparing quotes, proposals, and service agreements.

Process incoming service inquiries and coordinate follow-up.

Maintain CRM (Customer Data Management) for Service & Aftermarket systems and customer records accurately.

Generate sales reports and support lead generation efforts.

Prepare and present proposals and quotations for valve servicing and related products.

Conduct site visits and client meetings to understand requirements and propose solutions.

Maintain a pipeline of prospective clients and regularly follow up to convert leads into sales.

Service Coordination:

Receive, review SRF from inter department and schedule to dispatch service team (Engineer/Technician) for field or in-house servicing job.

Coordinate logistics for tools, parts, and equipment required for service jobs.

Communicate with customers regarding job status, scheduling, and post-service feedback.

Collecting data from Service Engineer/Leader, inclusive of service reports, travel itinerary.

Customer Support:

Serve as the primary point of contact for customer service-related issues.

Ensure customer satisfaction by providing timely and effective responses.

Track and follow up on service job completion and customer billing.

Administrative Support:

Maintain service records, job files, and compliance documentation.

Sourcing for service CAPEX/OPEX & collaborate with purchaser for PO.

Assist with inventory and materials tracking related to valve service operations.

Qualifications:

Experience in the valve industry, mechanical service, or related field.

Technical background or understanding of valves, actuators, and related equipment.

Knowledge of ERP or service management software.

Experience in the valve industry, mechanical service, or related field.

Technical background or understanding of valves, actuators, and related equipment.

Knowledge of ERP or service management software.