Service Engineer

Agensi Pekerjaan Career Wise Sdn Bhd; Simpang Ampat; On-site; MYR 42,000 - 54,000; Full time

Job summary

Agensi Pekerjaan Career Wise Sdn Bhd is seeking a Service Engineer in Penang to perform scheduled maintenance, installations, and comprehensive customer support across the region. You will engage with customers via on-site visits and remote support, ensuring high-quality service delivery.

The role requires strong technical knowledge in engineering, hands-on ERP experience, and excellent communication skills to achieve customer satisfaction and meet KPI targets.

Qualifications

• Understanding customer service principles and quality standards.
• Ability to meet tasks and deadlines against KPI.
• Strong customer-facing and commercial service skills.
• Technical education relevant to supported products.
• Experience using a corporate ERP system.

Responsibilities

• Responsible for scheduled maintenance execution.
• Responsible for installations.
• Responsible for customer communication and for all customer support, including Telephone, Remote and Emergency support.
• Ensure all service activities deliver customer satisfaction within the designated region.
• Adopt company professional management values to deliver customer satisfaction, growth, sales and profit.

Skills

Customer service

KPI awareness

Communication skills

Social perceptiveness

Technical discipline knowledge

Computer literacy

Grammar skills

Education

Technical education in engineering

Tools

ERP system

Job description

Job Description:

• Responsible for scheduled maintenance execution.


• Responsible for installations.


• Responsible for customer communication and for all customer support, includingTelephone, Remote and Emergency support.


• To ensure that all aspects of the Service Engineers role lead to a satisfied customer experience in the Region or Territory the person is responsible for.


• Responsible for adopting the company professional management values and use them positively, that in turn, delivers the expected customer satisfaction thus securing the organisation's goals for growth, sales, and profit.

Job Requirements:

• Knowledge of principles and processes for providing customer and personal services.


• Thisincludes customer needs assessment, meeting quality standards for services, andevaluation of customer satisfaction.


• Ability to execute agreed tasks & deadlines against performance criteria (KPI).


• Result orientation, ability to follow through and respect deadlines.


• Customer face-to-face interaction skills and commercial service skills.


• Social perceptiveness.


• Technical competence in an engineering discipline, hydraulic, mechanical or electrical.


• Computer literate.


• Good grammar and communication skills.


• Technical education commensurate to the products supported.


• Experience of using a corporate ERP system.