Technical Service Engineer

Delta Electronics Int'l (Singapore) Pte Ltd; Kuala Lumpur; On-site; MYR 60,000 - 75,000; Full time

Job summary

Delta Electronics Int'l (Singapore) Pte Ltd is seeking a Technical Service Engineer in Kuala Lumpur to deliver post-sales engineering support, oversee installation and commissioning, and build strong client relationships across the region.

The role involves diagnosing technical issues, advising on solutions, and participating in on-call coverage, warranty management, and training initiatives for customers and internal teams.

Qualifications

• Bachelor’s degree in electrical/electronics/mechatronics or equivalent.
• Experience in equipment service support in semiconductor or factory automation preferred.
• Able to troubleshoot across mechanics, electronics, and software.
• Strong analytical, customer-focused, and self-directed.
• Proficient in spoken/written English; comfortable with MS 365.

Responsibilities

• Collaborate with client engineering teams post-sales to diagnose and resolve challenges.
• Manage escalations with a holistic system architecture perspective and ensure timely resolutions.
• Provide on-call emergency response, warranty management, maintenance, and integration support.
• Install, configure, test, and commission equipment and solution packs.
• Oversee RMA processes, spare parts logistics, and vendor/contract terms support.
• Support training, documentation, and knowledge sharing for clients and internal teams.

Skills

Electrical knowledge

Troubleshooting

Analytical problem-solving

Customer-focused

English proficiency

Self-direction

MS 365 proficiency

Education

Bachelor’s degree in Electrical, Electronics, Mechanical, or Mechatronics Engineering

Tools

MS365

Job description

Are you an engineering professional who excels at solving complex technical challenges and delivering top-tier support? We are seeking a proactive Technical Service Engineer to drive post-sales engineering support, oversee equipment installation and commissioning, and build trusted relationships with client technical teams across the region.

In this role, you will serve as the primary technical link between our products and customer success—managing technical incidents, driving field enablement, and contributing to regional service innovation.

Key Responsibilities

Collaborate with client engineering teams post-sales to provide guidance, diagnose root causes, and resolve mechanical, electrical, and software challenges.

Manage escalations with a holistic system architecture perspective, ensuring timely feedback, effective solution deployment, and long-term problem resolution.

Provide scheduled on-call emergency response, warranty management, preventive maintenance, and system integration support.

Execute hands‑on product installation, configuration, solution pack implementation, testing, and commissioning.

Manage return material authorization (RMA) processes, component supply planning, and spare parts logistics to maintain service continuity.

Oversee service agreements, review vendor/partner contract terms, and support certification training standards.

Act as the primary technical interface during the after‑sales phase, addressing client technical concerns and fostering positive long‑term partnerships.

Help establish digital and in‑class training programs, technical documentation, and knowledge‑sharing resources for clients, suppliers, and internal teams.

Continually refine field service workflows and contribute to developing new service delivery models.

Provide field feedback to product development teams to support continuous equipment improvement and regional market growth.

Requirements

Bachelor’s Degree in Electrical, Electronics, Mechanical, or Mechatronics Engineering — or equivalent practical technical experience/qualifications.

Demonstrated experience in equipment service support (prior experience in semiconductor, SMT, factory automation, or industrial machinery is welcome).

Practical troubleshooting capabilities across mechanical assemblies, electrical circuits, and machine software/control systems.

Analytical problem‑solving ability, customer‑focused mindset, and self‑direction in managing dynamic technical priorities.

Professional proficiency in spoken and written English; familiarity with Microsoft 365 applications (Excel, PowerPoint, Word, Outlook).

Ability to travel periodically for client support assignments and overseas training, and participate in a scheduled on‑call rotation for urgent technical needs.

Why Join Us?

Opportunity to work with leading customers in semiconductor and industrial sectors

Exposure to regional teams to drive post‑sales engineering

Dynamic and growth‑driven environment