SALES & RESERVATION

Remarkable Borneo Travel and Tours Sdn. Bhd.; West Coast Division; On-site; MYR 33,000 - 51,000; Full time

Benefits offered by this job

Career growth opportunities

Annual leave entitlements

Dynamic working environment

Job summary

Remarkable Borneo Travel & Tours Sdn. Bhd. is seeking a motivated Sales & Reservation executive in Kota Kinabalu to manage customer reservations, handle inquiries, check availability, and prepare quotations and itineraries.

The role involves coordinating bookings with hotels and suppliers, following up on enquiries, and delivering excellent service while building strong customer relationships.

Qualifications

• Minimum Diploma or higher in Tourism, Hospitality, Travel Management, Business Administration, Marketing, or related field.
• Strong organizational and communication skills are essential.
• Experience in reservations, travel operations, or customer service is preferred.

Responsibilities

• Handle reservations from enquiry through to booking confirmation.
• Process bookings for tours, accommodation, transport, and activities.
• Check availability and coordinate with hotels and suppliers.
• Record all booking details accurately and manage changes promptly.
• Follow up with suppliers to confirm reservations and maintain relationships.
• Coordinate with operations to hand over bookings for service delivery.
• Keep customers updated on status and travel arrangements.
• Conduct final checks to ensure completeness before arrival/departure.

Skills

Organizational skills

Attention to detail

Customer service

English & BM proficiency

Education

Diploma or higher in Tourism/Hospitality/Travel Management/Business Admin/Marketing

Job description

Remarkable Borneo Travel and Tours Sdn. Bhd. View all jobs

Remarkable Borneo Travel & Tours Sdn. Bhd. is seeking a motivated, detail-oriented, and customer-focused Sales & Reservation exxxxxxto join our growing team in Kota Kinabalu. The successful candidate will be responsible for managing customer reservations, handling travel enquiries, checking availability, preparing quotations and itineraries, coordinating bookings with hotels and suppliers, and ensuring smooth travel arrangements from enquiry to confirmation.

The role will also involve following up on sales enquiries, converting leads into bookings, and maintaining strong customer relationships while delivering excellent service. This role is ideal for individuals who are passionate about tourism, enjoy interacting with customers, and have strong reservation, communication, organizational, and customer service skills.

Key Responsibilities

Handle and manage customer reservations from initial enquiry through to booking confirmation.

Process bookings for tour packages, accommodation, transportation, activities, airport transfers, and other travel services.

Check availability and coordinate bookings with hotels, tour operators, transport providers, guides, and other suppliers.

Ensure all booking details, travel dates, passenger information, room requirements, transportation, activities, and special requests are recorded accurately.

Follow up with suppliers and partners to ensure all reservations are confirmed on time.

Handle booking amendments, cancellations, rescheduling, special requests, and last-minute changes professionally and efficiently.

Coordinate closely with the operations team to ensure confirmed bookings are properly handed over for service delivery.

Keep customers informed of their booking status and provide timely updates regarding their travel arrangements.

Conduct final booking checks to ensure all travel arrangements are complete before the customer's arrival or departure.

Maintain accurate and up-to-date reservation records and customer information.

Understand customer travel requirements and provide accurate information about destinations, tours, accommodation, transportation, and travel arrangements.

Maintain good communication with customers before, during, and after their trip.

Ensure a smooth and positive customer experience throughout the reservation process.

Maintain strong relationships with customers, travel agents, corporate clients, and business partners.

Support the achievement of individual and company sales targets.

Provide customer feedback and common enquiry trends to the marketing and management teams.

Work closely with the operations, sales, and marketing teams to ensure smooth coordination of customer bookings.

Coordinate with suppliers and business partners to ensure services are delivered according to confirmed arrangements.

Support travel fairs, exhibitions, roadshows, and company promotional activities when required.

Stay updated on Sabah destinations, tourism products, accommodation, activities, transportation, and travel trends.

Assist with other reservation, customer service, and sales-related duties assigned by management.

Requirements

Minimum Diploma or higher qualification in Tourism, Hospitality, Travel Management, Business Administration, Marketing, or a related field.

Minimum 2 years of experience in reservations, travel operations, customer service, travel consulting, or a related role is preferred.

Fresh graduates with qualifications in Tourism, Hospitality, Travel Management, or related fields are encouraged to apply.

Experience in a travel agency, hotel, tour operator, or tourism-related company will be an advantage.

Experience handling travel bookings, accommodation reservations, quotations, itineraries, and booking systems is an added advantage.

Strong organizational and attention-to-detail skills.

Strong communication, interpersonal, and customer service skills.

Able to manage multiple enquiries, bookings, and deadlines efficiently.

Comfortable communicating with customers, suppliers, hotels, and business partners.

Able to work independently and as part of a team.

Proficient in English and Bahasa Malaysia. Additional languages are an advantage.

Knowledge of Sabah destinations and tourism products is an added advantage.

What We Offer

Basic salary + EPF / SOCSO / EIS

Annual leave and public holiday entitlements

Supportive and dynamic working environment

Career growth and advancement opportunities

Opportunity to build a career in Sabah's tourism industry

About the Company

Remarkable Borneo Travel & Tours Sdn. Bhd. is a licensed travel agency based in Kota Kinabalu, Sabah. We specialize in Sabah inbound tourism and provide a wide range of travel services including Sabah tour packages, island tours, wildlife tours, cultural experiences, transportation arrangements, accommodation bookings, and customized travel solutions.

Our mission is to deliver memorable travel experiences through professional service, local expertise, and a strong commitment to customer satisfaction. We serve both domestic and international travelers seeking authentic experiences throughout Sabah and Borneo.

As part of our continued growth, we are looking for passionate and driven individuals to join our team and contribute to the company's success.