Assistant Revenue Manager

Sutera Sanctuary Lodges; West Coast Division; On-site; MYR 60,000 - 100,000; Full time

Benefits offered by this job

Free lodge access

Career development

Training opportunities

Flexible work arrangements

Work-life balance

Job summary

Sutera Sanctuary Lodges in Kota Kinabalu, Sabah, is seeking an Assistant Revenue Manager to maximise revenue across distribution channels. This full-time role reports to the Revenue Manager and focuses on pricing strategy, booking pattern analysis, and profitability for the lodge.

Ideal candidate holds a Diploma or Bachelor's in Hospitality or related field, with experience in revenue management, PMS, and strong data analytics. Fluency in English is required; Malay/Mandarin skills are a plus.

Qualifications

• Diploma or Bachelor's degree in Hospitality Management, Business Administration or a related field.
• Proven experience in revenue management, hotel operations or front office within hospitality.
• Strong proficiency with revenue management systems and PMS.
• Excellent Excel skills and data analysis abilities.
• Attention to detail and accuracy in managing rates and inventory.

Responsibilities

• Monitor booking trends, occupancy and revenue across channels to identify opportunities.
• Develop and implement pricing strategies and promotions to maximise revenue.
• Manage relationships with OTAs and partners, ensuring accurate rates and inventory.
• Prepare daily, weekly and monthly revenue reports and forecasts.
• Coordinate with sales and marketing to align revenue goals with promotions.
• Assist in managing group bookings and special events to optimise revenue.

Skills

Revenue management

Hotel operations

PMS

Excel

Education

Diploma/Bachelor's in Hospitality or Business

Tools

RMS software

Job description

About us

Sutera Sanctuary Lodges is a premier hospitality destination dedicated to delivering exceptional guest experiences in one of Malaysia's most breathtaking locations. We are committed to providing world-class accommodation and service standards whilst maintaining sustainable practices and fostering a culture of excellence. Our team is passionate about hospitality, and we pride ourselves on creating memorable moments for every guest who chooses to stay with us.

About the role

We are seeking an Assistant Revenue Manager to join our team at Sutera Sanctuary Lodges in Kota Kinabalu, Sabah. This is a full-time position that plays a crucial role in maximising our revenue potential and supporting the overall profitability of the lodge. Reporting to the Revenue Manager, you will be instrumental in implementing revenue management strategies, analysing booking patterns, and optimising pricing strategies across all distribution channels. This role is essential to our business operations and offers an exciting opportunity to develop your expertise in hospitality revenue management whilst contributing directly to the lodge's financial success.

Key responsibilities

Monitor and analyse booking trends, occupancy rates and revenue metrics across all distribution channels to identify opportunities for optimisation

Assist in the development and implementation of pricing strategies and promotional campaigns to maximise revenue and market competitiveness

Manage relationships with online travel agencies (OTAs) and travel partners, ensuring accurate rates and inventory allocation

Prepare daily, weekly and monthly revenue reports and forecasts to support strategic decision-making

Monitor competitor pricing and market conditions to ensure our rates remain competitive and attractive

Coordinate with the sales and marketing teams to align revenue management objectives with promotional activities

Assist in managing group bookings and special event reservations to optimise revenue opportunities

Maintain accurate records of rates, packages and promotional offers across all booking systems

Identify and resolve discrepancies in booking data and rate management systems

Support the Revenue Manager with special projects and ad-hoc revenue management initiatives

What we're looking for

Diploma or Bachelor's degree in Hospitality Management, Business Administration or a related field

Proven experience in a revenue management, hotel operations or front office role within the hospitality industry

Strong proficiency with revenue management systems and property management systems (PMS)

Excellent analytical skills with the ability to interpret data and provide actionable insights

Proficiency in Microsoft Excel and other data analysis tools

Strong attention to detail and accuracy in managing rates and inventory

Excellent communication and interpersonal skills, with the ability to work collaboratively across departments

Knowledge of online distribution channels, OTA management and booking systems

Ability to work in a fast-paced environment and manage multiple priorities effectively

Fluency in English; additional languages (such as Mandarin or Malay) are desirable

Customer-focused mindset with a commitment to supporting guest satisfaction

What we offer

We are committed to creating a supportive and rewarding workplace where our team members can thrive. We offer competitive remuneration packages commensurate with experience and qualifications. Our benefits include complimentary access to lodge facilities, career development and training opportunities, and a collaborative work environment that values professional growth. We believe in fostering a positive workplace culture where your contributions are recognised and rewarded. Additionally, we provide flexible working arrangements where applicable and encourage work-life balance to support the wellbeing of our employees.