Travel Reservations Specialist

Remarkable Borneo Travel and Tours Sdn. Bhd.; West Coast Division; On-site; MYR 33,000 - 51,000; Full time

Benefits offered by this job

Career growth opportunities

Annual leave entitlements

Dynamic working environment

Job summary

Remarkable Borneo Travel & Tours Sdn. Bhd. is seeking a motivated Sales & Reservation executive in Kota Kinabalu to manage customer reservations, handle inquiries, check availability, and prepare quotations and itineraries.

The role involves coordinating bookings with hotels and suppliers, following up on enquiries, and delivering excellent service while building strong customer relationships.

Qualifications

• Minimum Diploma or higher in Tourism, Hospitality, Travel Management, Business Administration, Marketing, or related field.
• Strong organizational and communication skills are essential.
• Experience in reservations, travel operations, or customer service is preferred.

Responsibilities

• Handle reservations from enquiry through to booking confirmation.
• Process bookings for tours, accommodation, transport, and activities.
• Check availability and coordinate with hotels and suppliers.
• Record all booking details accurately and manage changes promptly.
• Follow up with suppliers to confirm reservations and maintain relationships.
• Coordinate with operations to hand over bookings for service delivery.
• Keep customers updated on status and travel arrangements.
• Conduct final checks to ensure completeness before arrival/departure.

Skills

Organizational skills

Attention to detail

Customer service

English & BM proficiency

Education

Diploma or higher in Tourism/Hospitality/Travel Management/Business Admin/Marketing

Job description

Remarkable Borneo Travel & Tours Sdn. Bhd. is seeking a motivated Sales & Reservation executive in Kota Kinabalu to manage customer reservations, handle inquiries, check availability, and prepare quotations and itineraries.

The role involves coordinating bookings with hotels and suppliers, following up on enquiries, and delivering excellent service while building strong customer relationships.