Sales Operations Executive - Office (F)

Soon Chuan Hong Hardware Sdn Bhd; Butterworth; On-site; MYR 70,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Maternity leave

Parental leave

Free parking

Promotion opportunities

Job summary

Soon Chuan Hong Hardware Sdn Bhd in Penang is seeking a hands-on professional to own the customer order process from quotation to final invoicing. You will coordinate with customers, purchasing, warehouse and logistics to ensure orders are fulfilled on schedule and issues are addressed.

The role rewards initiative and learning, with responsibilities spanning quotations, order ownership, stock monitoring, purchasing, warehouse and logistics coordination, supplier and customer liaison, and tender

Qualifications

• Responsibilities include managing quotations and securing orders.
• Own customer orders from Sales Order to Delivery Order and handle related purchasing.
• Monitor stock levels and purchasing requirements.
• Coordinate warehouse and logistics to fulfil orders.
• Liaise with suppliers and customers to ensure smooth order fulfilment.
• Prepare reports and tender-related documentation.
• Develop understanding of water reticulation systems.

Responsibilities

• Manage quotations independently and follow up to secure orders.
• Take ownership of customer orders from Sales Order to Delivery Order and Delivery.
• Monitor stock levels and manage purchasing requirements.
• Direct and coordinate warehouse and logistics activities.
• Coordinate with suppliers, customers, warehouse and logistics for smooth fulfilment.
• Prepare product reports and tender documentation.

Skills

Quotation management

Purchase orders

Stock monitoring

Logistics coordination

Warehouse coordination

Customer communication

Tender documentation

Problem solving

Education

Relevant subject degree

Tools

Inventory management software

Job description

We are looking for someone who can take ownership of the customer order process, from preparing quotations and securing purchase orders to coordinating stock availability, delivery arrangements and final invoicing.

You will work closely with customers, purchasing, warehouse and logistics to ensure orders are followed through properly, issues are addressed and customers receive accurate updates. This is a hands-on commercial role for someone who enjoys taking responsibility, solving problems and learning how a business operates.

We welcome candidates with the right attitude, initiative and learning ability. Relevant experience is an advantage, but we are also open to candidates who demonstrate strong potential and a willingness to grow with the company.

Job Description:

Manage quotations independently, follow up with customers and actively work towards securing orders.

Take ownership of customer orders from Sales Order through to Delivery Order and final delivery, including raising Purchase Orders for items required to fulfil orders that are not currently in stock.

Monitor stock levels and manage purchasing requirements, including raising Purchase Orders for low-stock items and items required for confirmed customer orders.

Direct and coordinate warehouse and logistics activities from the purchase of goods through to delivery, ensuring delivery arrangements are properly communicated and carried out according to the agreed schedule.

Coordinate with suppliers, customers, warehouse and internal/external logistics to ensure smooth order fulfilment, and liaise directly with customers visiting our office regarding their enquiries and requirements.

Prepare and provide product reports, technical documents and relevant certificates, and take an active role in the preparation and submission of tenders and tender-related documentation.

Identify recurring operational issues, raise them to management and propose practical improvements where appropriate. Work closely with the General Manager and Director on day-to-day commercial and operational matters.

Develop a strong understanding of our products and water reticulation systems, and progressively take greater responsibility for the products and processes under the role.

Reports to: General Manager and Director

Remuneration Package

Basic Salary: RM 6,300 - 6,700 / month

KPI Incentive: Up to RM 1,000/ month (Monthly KPI Commitment Allowance, achievable monthly)

Working Hours

Fri 8:00am -1:00pm, 2:30pm-6:00pm

Sat 8:00am -1:00pm

Requirement

Fluent in English, Mandarin and Bahasa Malaysia

Graduates in relevant subject will be an added advantage

Fluency in Hokkien & Cantonese will be an added benefit

Familiar with Inventory Management Software will be an added advantage

Interest in water reticulation will be an added advantage

Fresh graduates are welcome to apply

Free parking

Health insurance

Maternity leave

Parental leave

Opportunities for promotion