Business Development and Service Manager

MYSES SDN BHD; Malacca City; Hybrid; MYR 180,000 - 300,000; Full time

Job summary

MYSES SDN BHD in Malaysia is seeking a Business Development and Service Manager to lead both commercial growth and technical service delivery for semiconductor capital equipment, spare parts, and service contracts in the region.

In this hybrid leadership role, you will drive sales, manage a team of Field Service Engineers, coordinate with global partners, and ensure maximum tool uptime and customer satisfaction.

Qualifications

• Bachelor’s Degree or higher in Electrical/Electronic Engineering, Mechanical Engineering, Physics, or related field.
• Minimum 5 years in semiconductor capital equipment or high-tech manufacturing.
• At least 3 years in leadership/managerial capacity.
• Strong understanding of Fab/Back-end equipment processes (e.g. Dicing, Sorters, Bonding).
• Fluent in English; additional languages advantageous.
• Willingness to travel regionally/internationally to client sites.

Responsibilities

• Drive equipment sales and service contracts across the region.
• Identify opportunities for capital equipment, hardware upgrades, spare parts, and service contracts.
• Lead Field Service Engineers to maximize tool uptime.
• Manage end-to-end sales cycle including proposals and negotiations.
• Coordinate with global partners and local engineering resources.
• Provide exceptional customer support and optimize response times.
• Oversee service readiness and NPI field readiness.

Skills

Leadership

Sales & Account Management

Field Service Operations

Customer Relationship

Cross-functional Collaboration

English Communication

Education

Bachelor’s or higher in Electrical/Electronic Engineering, Mechanical Engineering, Physics

Tools

Semiconductor Equipment

Job description

Business Development and Service Manager

The Sales and Service Manager will oversee both commercial business development and the technical service delivery operations within the assigned region. In this hybrid leadership role, you will be responsible for driving sales growth for semiconductor capital equipment, spare parts, and service contracts while leading Field Service Engineers to ensure maximum tool uptime and high customer satisfaction.

You will serve as the primary bridge between the global principal technology partners, local engineering resources, and key account stakeholders.

Department:Sales and Services

Reports To:Regional Director

Key Responsibilities

1. Business Development

·Drive Equipment Sales:Identify and capture opportunities for capital equipment, hardware upgrades, retrofits, consumable parts and service contracts

·Key Account Management:Maintain and expand relationships with key decision-makers (Process, Equipment, Purchasing teams).

·Sales Pipeline & Forecasting:Develop and maintain sales pipelines, revenue forecasts, and market trends analysis.

·Full Sales Cycle Ownership:Manage the end-to-end commercial cycle, including technical presentations, customize proposal generation, contract negotiations and PO fulfillment.

·Competitor Intelligence:Monitor competitor activities, and new capacity expansions to capture early-stage tool selection processes.

2. Service Operations

·Team Leadership:Lead, mentor, and schedule for Field Service Engineers support

·Customer Satisfaction & Tool Uptime:Provide exceptional customer support by optimizing response times for tool installations and emergency troubleshooting.

·Technical Escalation Management:Act as the ultimate escalation point for complex technical system anomalies, coordinating with global support and internal engineering

·Service Readiness:Drive NPI field readiness by ensuring the local service team is thoroughly trained, equipped with installation and diagnostic documentation

Job Requirements & Qualifications

·Education:Bachelor’s Degree or higher in Electrical/Electronic Engineering, Mechanical Engineering, Physics, or a closely related technical field.

Minimum 5 years of experience within the semiconductor capital equipment or high-tech manufacturing sector.

At least 3 years in a leadership or managerial capacity spanning technical sales, account management, or field service operations.

·Technical Knowledge:Good understanding of semiconductor front-end (Fab) or back-end (Assembly/Packaging) equipment processes (e.g. Dicing, Sorters, Bonding).

·Soft Skills:Exceptional commercial acumen coupled with cross-functional stakeholder management capabilities.

·Language Proficiency:Professional fluency in spoken and written English. (Optional: Additional languages such as Mandarin, Korean or Japanese is advantageous).

·Mobility:Valid driver's license and a strong willingness to travel regionally/internationally to client sites