Sales Engineer (HVAC)

Mason & Co; Seberang Perai; On-site; MYR 67,000 - 84,000; Full time

Benefits offered by this job

Fixed allowances

EPF contribution

Bonus

Career development opportunities

Job summary

Mason & Co in Malaysia is seeking a Sales Engineer to manage customer relationships, identify opportunities, and promote HVAC and building solutions to commercial and industrial clients.

You will tailor technical and commercial proposals, coordinate with engineering and operations, and help expand the customer portfolio while delivering reliable building performance improvements.

Qualifications

• Bachelor's degree in Engineering or a related discipline.
• Minimum 2 years of direct sales experience.
• Knowledge of HVAC systems, chiller plants, airside systems, energy services or building services is essential.
• Ability to read, interpret and analyse technical and engineering documents.
• Strong problem-solving skills with the ability to evaluate complex technical information.
• Excellent verbal and written communication skills.
• Able to work independently and collaborate effectively with cross-functional teams.
• Strong organisational and time management skills.
• Customer-focused, innovative and proactive in identifying business opportunities.

Responsibilities

• Build strong customer relationships to improve satisfaction, retention and long-term business growth.
• Manage existing accounts and develop action plans to expand business opportunities.
• Identify new sales opportunities across existing and prospective customers.
• Promote additional services, retrofit solutions and value-added offerings based on customer needs.
• Collaborate with technical support and operations teams to develop suitable customer solutions.
• Investigate and resolve customer complaints by coordinating with relevant internal stakeholders.
• Organise regular service review meetings with customers and operations teams to address critical issues and project progress.

Skills

HVAC systems knowledge

Building services understanding

Sales experience

Customer relationship management

Analytical skills

Education

Bachelor's degree in Engineering

Job description

Our client is a global provider of HVAC and climate control solutions, supporting commercial and industrial customers with energy-efficient technologies, equipment and services. The company works closely with customers to improve building performance, optimise system efficiency and deliver reliable technical solutions across various industries.

About the Job

The Sales Engineer will be responsible for managing customer relationships, developing new business opportunities and promoting HVAC and building solutions. The role focuses on understanding customer requirements, identifying opportunities for additional services, preparing technical and commercial proposals, and working closely with internal technical and operations teams to deliver suitable solutions.

Job Responsibilities:

• Bachelor's degree in Engineering or a related discipline.
• Build strong customer relationships to improve satisfaction, retention and long-term business growth.
• Manage existing accounts and develop action plans to expand business opportunities.
• Identify new sales opportunities across existing and prospective customers.
• Promote additional services, retrofit solutions and value-added offerings based on customer needs.
• Collaborate with technical support and operations teams to develop suitable customer solutions.
• Investigate and resolve customer complaints by coordinating with relevant internal stakeholders.
• Organise regular service review meetings with customers and operations teams to address critical issues and project progress.

Job Requirements:

• Bachelor's degree or equivalent relevant experience.
• Minimum 2 years of direct sales experience.
• Knowledge of HVAC systems, chiller plants, airside systems, energy services or building services is essential.
• Ability to read, interpret and analyse technical and engineering documents.
• Strong problem-solving skills with the ability to evaluate complex technical information.
• Excellent verbal and written communication skills.
• Able to work independently and collaborate effectively with cross-functional teams.
• Strong organisational and time management skills.
• Customer-focused, innovative and proactive in identifying business opportunities.

What’s on offer:

• Salary Package between RM 6,000 – RM 7,500 depending on experience
• Fixed allowances + additional EPF contribution + bonus
• Opportunity to develop new accounts and grow an existing customer portfolio.
• Career development within an established global climate solutions organisation.