Sales Engineer

Peoplefluent; Malaysia; On-site; MYR 70,000 - 110,000; Full time

Job summary

NETSCOUT seeks a Sales Engineer in Malaysia to support the sales team with top-tier pre-sales technical guidance and presentations. You will represent NETSCOUT as a product solution specialist, architect deployment options, and drive opportunities with large enterprise accounts.

You’ll collaborate with Account Managers, lead technical discussions, respond to RFPs/RFIs, and travel regionally to close deals while ensuring high-value customer outcomes.

Qualifications

• Bachelor’s degree or equivalent in a relevant field.
• 10 years’ IT experience or 7 years in a technical pre-sales role in Network Security.
• Experience with enterprise customers and securing pre-sales successes.

Responsibilities

• Conduct sales presentations and product demonstrations for customers and partners.
• Travel within South East Asia for sales activities.
• Explain NETSCOUT’s security product features and value propositions to customers.

Skills

Sales engineering

Pre-sales expertise

Networking

Security

Presentation skills

Communication skills

Travel capability

Linux/Windows

BGP

Datacenter/cloud architectures

Team collaboration

Education

Bachelor’s Degree in Telecommunications, CS or Software Engineering

Tools

CRM systems

Job description

Job ID: 005427

Looking to hire a Sales Engineer in Malaysia

Description:

At NETSCOUT, we are an elite force of trailblazers, innovators, and problem solvers. We protect the connected world from cyberattacks and performance and availability disruptions through our unique visibility platform and solutions powered by pioneering deep packet inspection at scale technology. We are Guardians of the Connected World. We are looking for exceptional talent to join our team.

About NETSCOUT

NETSCOUT has been helping the world’s largest organizations solve their most complex digital challenges for more than 40 years.

NETSCOUT unlocks insight at unequaled scale, from every data packet to the broadest view of global internet traffic, so the world’s essential organizations can solve problems faster, constantly transform their digital ecosystems, secure what matters – and stay unstoppable for a world that relies on them every second.

About the Team/About the Role

The role of the Sales Engineer is to assist the Sales team in reaching the revenue goal by providing the highest quality pre-sales technical support and presentations focused on articulating value to the prospective buyer. You will represent NETSCOUT Systems as the product solution specialist and work to ensure the best possible technical solution. You will have the opportunity to work with some of the largest companies, and exposure to market leading service assurance, packet flow switching, and security technologies.

You have significant interaction and consultation with customers; therefore, a solid understanding of the sales cycle is key. NETSCOUT Sales Engineers and their Account Managers will be placed in situations to uncover and develop new areas of business and relationships for NETSCOUT Systems.

You will report to the Sales Engineering Manager and work with a close-knit team of highly experienced and skilled Sales Engineers along with some of the most experienced account managers in the industry.

Responsibilities

• Conducting sales presentations and demonstrations for existing and potential customers as well as partners.
• Sales and technical enablement of partners and flexible traveling within assigned region, South East Asia.
• Detailing/presenting NETSCOUT’s security product features, operation, support services and outlining the resulting value propositions to customer/partner.
• Responding to RFP/RFI/RFQs in coordination with Sales Account Manager.
• Installing and managing customer technical evaluations of NETSCOUT’s security products.
• Providing detailed/timely customer product feedback and feature requests to Product Management.
• Leading technical discussions at partner workshops, tradeshows, and joint selling opportunities.
• Architecting and recommending specific deployment solutions of NETSCOUT’s security products for customers.
• Performing and managing product implementations at customer locations in close coordination with Arbor operations/deployment team.
• Performing technical product training for customers and partners.
• Troubleshooting and resolving product issues discovered during the trial or implementation process.
• Scheduling and conducting introduction of customer to Arbor support team after completing implementations.
• Speaking on technical or business-related subjects at industry or customer events on behalf of NETSCOUT.
• Management of the technical relationship with all customers and prospects of the account manager during the sales process. This includes maintaining relationship with technical contacts within the customer, keeping account information up to date in NETSCOUT CRM system, and attendance at all sales, sales engineering, and product management meetings regarding the customer.
• Research the recent market trends and present how our solution can help customers in these new areas.
• Develop own relationships in key accounts and a strong contributor to overall account relationships.
• Adhere to company policies and ethical guidelines.
• Position innovative products and articulate their value to customers.
• Substantial travel within region and occasionally beyond is required as well as remote office ability.

Basic Qualifications/Skills

• Bachelor’s Degree in Telecommunications, Computer Science or Software Engineering or equivalent.
• 10 years’ experience in IT and/or 7 years in a technical pre-sales role in Network Security.
• Experience working with enterprise customers to understand their technical challenges and requirements and to have effectively proposed desired solutions.
• Proven pre-sales record of success and achievement for themselves and their team.
• Solid knowledge of enterprise security, datacenter and cloud architectures from an architecture standpoint.
• Strong Networking and Application background desired along with a working knowledge of Linux/Windows operating systems.
• Technical skills that relate to:
  • DDOS
  • Service provider IP backbone architecture
  • Enterprise IT network architecture
  • Network routing
  • BGP
• Experience responding to or creating RFI or RFPs.
• Demonstrable experience to work with large, complex enterprise accounts.
• Team player.
• Must have exceptional presentation and communication skills.
• Exceptional verbal and written communication skills.
• Exceptional organization, time management skills and multi-tasking skills.
• Self-motivated and constantly looking for ways to improve both product and process.
• Leadership skills in terms of contributing to the sales strategy from a solution requirements standpoint.

Preferred Qualifications/Skills

• Solid knowledge of cybersecurity ecosystem and specifically of technology and market in the Network Detection and Response space desirable.

Working at NETSCOUT

At NETSCOUT, our vision is to create a workplace where every individual feels valued, respected, and empowered to contribute their unique perspectives. As a global company, we strive to build a workforce comprised of talented individuals with a wide range of perspectives and background. We also know that life at NETSCOUT is not just about what you will contribute, but what we will give back to you. Besides the promise of interesting work in an exciting and ever-growing industry, NETSCOUT is committed to giving you opportunities to continue to learn and grow. Employees are eligible for a variety of professional development opportunities to help them advance their skills and career. We have heavily invested in our individual, management, and leadership training and development programs.

NetScout Systems, Inc. is an EEO/Affirmative Action Employer.

Requirements:

Education Bachelors (or equivalent work experience) Job Type Full-Time Location Malaysia Preferred Language English

NETSCOUT endeavors to make NETSCOUT.com accessible to any and all users. If a reasonable accommodation is needed to participate in the job application or interview process, or if you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Talent Acquisition at 978-614-4043 or by email . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. For the avoidance of doubt, accommodation made to facilitate the recruiting process is not a guarantee of future or continued accommodation if hired.

NETSCOUT is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. Read our EEO Policy Statement here . If you’d like more information on your rights under the law, view the Know Your Rights poster and Pay Transparency Nondiscrimination Provision poster.

For candidates in Massachusetts, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.