Sales Development Specialist

Concentrix; Kuala Lumpur; On-site; MYR 39,000 - 78,000; Full time

Job summary

Concentrix is seeking an Associate Sales Representative in Kuala Lumpur to drive renewals and new sales within a focused territory. You will articulate the value of products and services, manage customer engagements, and maintain CRM data while working with a Sales Manager.

You will handle outbound communications, collaborate with teammates, and ensure accurate forecasting to meet revenue targets in a fast-paced environment.

Qualifications

• Experience selling renewals/services and meeting revenue quotas.
• Ability to forecast weekly/monthly/quarterly sales accurately.
• Mastery of product knowledge and ability to assess client requirements.

Responsibilities

• Sell renewals/services within a dedicated territory to achieve quota.
• Provide accurate weekly/monthly/quarterly forecasts.
• Manage high volume of customer contacts via phone and email daily.

Skills

Korean language proficiency

Sales experience

CRM proficiency

Tools

CRM system

Job description

The Associate Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.

• Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals/services, may offer up- sell opportunities
• Provide accurate weekly/ monthly/ quarterly sales forecast
• Mastery of product knowledge and technical understanding of services to assess client requirements
• Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
• Manage external competitive pressures and handle objections to retain customers or win new customers
• Manage high volume of customer contacts through phone and email each day – majority of communication is outbound
• Work with your team and management to provide a professional experience during all interactions with customers and prospects
• Maintain the customer management system (CRM) to ensure all relevant data is captured
• Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts
• Work with a team and report directly to a Sales Manager
• Proficiency in the Korean language is required to effectively support and communicate with clients in the assigned geographic region