Associate, Sales Development (Cloud)

CNX; Kuala Lumpur; On-site; MYR 72,000 - 120,000; Full time

Job summary

CNX in Kuala Lumpur is seeking an Associate, Sales Development (Cloud) to drive renewals and new cloud opportunities. You will forecast activity, maintain CRM records, and collaborate with the Sales Manager to deliver a consistent, high-quality customer experience. The role emphasizes product knowledge and effective objection handling to protect and grow the client base.

Qualifications

• Sell renewals/services within a dedicated territory to meet revenue targets.
• Provide accurate weekly/monthly/quarterly forecasts.
• Demonstrate strong product knowledge and technical understanding.
• Handle customer concerns and objections to preserve or grow accounts.

Responsibilities

• Manage a high volume of customer contacts via phone and email, primarily outbound.
• Collaborate with team and Sales Manager to deliver a professional customer experience.
• Maintain CRM data accuracy and customer history for renewals and opportunities.
• Execute sales motions including lead qualification, health checks, and renewals.

Skills

Outbound calls

CRM usage

Lead qualification

Renewals sales

Forecasting

Product knowledge

Tools

CRM

Job description

Job Title:

Associate, Sales Development (Cloud)

Job Description

The Associate Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.

• Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals/services, may offer up- sell opportunities
• Provide accurate weekly/ monthly/ quarterly sales forecast
• Mastery of product knowledge and technical understanding of services to assess client requirements
• Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
• Manage external competitive pressures and handle objections to retain customers or win new customers
• Manage high volume of customer contacts through phone and email each day – majority of communication is outbound
• Work with your team and management to provide a professional experience during all interactions with customers and prospects
• Maintain the customer management system (CRM) to ensure all relevant data is captured
• Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts
• Work with a team and report directly to a Sales Manager

Location:

MYS Kuala Lumpur - Level 5, Platinum Sentral

Language Requirements:

English

Time Type:

Full time2026-08-26