Associate, Sales Development (Advisor) - Korean

Convergys; Kuala Lumpur; On-site; MYR 39,000 - 73,000; Full time

Job summary

Concentrix is hiring an Associate, Sales Development (Advisor) - Korean Job Description in Kuala Lumpur. This role focuses on articulating product value to customers, achieving renewals and upsell opportunities, and maintaining accurate forecasts within a high-volume outbound environment.

The position requires strong product knowledge, CRM discipline, and teamwork under a Sales Manager, with English and Korean language proficiency essential for engaging customers and prospects.

Qualifications

• Language proficiency in English and Korean is required.

Responsibilities

• Articulate the value of products or services to customers.
• Sell renewals/services within a dedicated territory to hit revenue-based quotas, with potential upsell opportunities.
• Provide accurate weekly/monthly/ quarterly sales forecasts.
• Master product knowledge and technical understanding to assess client requirements.
• Address customer concerns/roadblocks hindering satisfaction or usage.
• Manage competitive pressures and objections to retain customers or win new ones.
• Handle a high volume of customer contacts via phone and email daily; mostly outbound.
• Collaborate with team and management to ensure professional experiences in all interactions.
• Maintain CRM to capture relevant data.
• Undertake sales motions including lead qualification, lead conversion, health checks, and renewing contracts.
• Report to a Sales Manager.

Job description

Job Title: Associate, Sales Development (Advisor) - Korean Job Description

The Associate Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts.

• This role is responsible for effectively articulating the value of products or services to customers.
• Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals/services, may offer up- sell opportunities
• Provide accurate weekly/ monthly/ quarterly sales forecast
• Mastery of product knowledge and technical understanding of services to assess client requirements
• Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
• Manage external competitive pressures and handle objections to retain customers or win new customers
• Manage high volume of customer contacts through phone and email each day – majority of communication is outbound
• Work with your team and management to provide a professional experience during all interactions with customers and prospects.
• Maintain the customer management system (CRM) to ensure all relevant data is captured.
• Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts.
• Work with a team and report directly to a Sales Manager.

Location:

MYS Kuala Lumpur - Level 5, Platinum Sentral

Language Requirements:

English (Required), Korean (Required)

Time Type:

Full time

Mission:

Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview:

We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who design brand-defining experiences. The technologists & engineers who build smarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.