Associate, Sales Development (Advisor) - SEA English

Concentrix; Kuala Lumpur; On-site; MYR 48,000 - 72,000; Full time

Job summary

Concentrix in Malaysia is seeking an Associate, Sales Development (Advisor) to join the SEA team in English. You will demonstrate value to customers, focus on selling renewals and services, and drive revenue within a dedicated client territory.

The role involves outbound calls and emails, collaboration with the Sales Manager, and maintaining CRM data for accurate forecasting and customer insights. You will work with a team to deliver professional experiences, address customer concerns, and

Qualifications

• English and Malay language requirements clearly stated.

Responsibilities

• Sell renewals/services and pursue upsell opportunities within territory.
• Provide accurate weekly/monthly/quarterly forecasts.
• Mastery of product knowledge to assess client requirements.

Skills

English proficiency

Malay proficiency

Job description

Job Title

Associate, Sales Development (Advisor) - SEA English

Job Description

The Associate Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.

• Work within a dedicated territory and team for your assigned client to achieve your revenue-based quota by selling renewals/services, may offer up- sell opportunities
• Provide accurate weekly/ monthly/ quarterly sales forecast
• Mastery of product knowledge and technical understanding of services to assess client requirements
• Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
• Manage external competitive pressures and handle objections to retain customers or win new customers
• Manage high volume of customer contacts through phone and email each day – majority of communication is outbound
• Work with your team and management to provide a professional experience during all interactions with customers and prospects
• Maintain the customer management system (CRM) to ensure all relevant data is captured
• Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts
• Work with a team and report directly to a Sales Manager

Location

MYS Kuala Lumpur - Level 5, Platinum Sentral

Language Requirements

English (Required), Malay (Required)

Time Type

Full time2026-11-9