Sales Development Executive

Cupffee Ltd.; Petaling Jaya; On-site; MYR 52,000 - 72,000; Full time

Benefits offered by this job

Commission-based pay

Warm leads provided

Office-based working environment

Training and development

Career progression in sales

Job summary

Cupffee Sdn Bhd is seeking a Sales Development Executive to engage with warm leads from marketing campaigns. You will be the first point of contact, qualifying inquiries, explaining Cupffee’s coffee solutions, and arranging appointments.

This office-based role emphasizes professional communication with business customers. The ideal candidate communicates well in English, Bahasa Malaysia, and Mandarin, and is organized and proactive in following up with prospects.

Qualifications

• Excellent communication in English, Bahasa Malaysia, and Mandarin.
• Confident with business owners and decision-makers.
• Fresh grads welcome with right attitude.
• Good organisation and follow-up of leads.

Responsibilities

• Contact potential customers from online inquiries and campaigns.
• Present Cupffee’s coffee solutions professionally.
• Understand customer needs and suggest next steps.
• Arrange appointments, tastings, or meetings for interested prospects.
• Follow up after calls and meetings; update lead records.

Skills

Multilingual communication

Appointment setting

Lead follow-up

CRM basics

Organised

Tools

CRM software

MS Office

Job description

Company: Cupffee Sdn Bhd

Location: Kota Damansara

Employment Type: Full-time

Salary: Basic Salary + Commission

Commission: To be discussed based on experience and performance

About the Role

We are looking for a motivated and well-spoken Sales Development Executive to join our growing team. In this role, you will be responsible for engaging with potential business customers who have shown interest in our coffee solutions through our online advertisements and marketing campaigns. You will be the first point of contact for many prospects, helping them understand our services, arrange appointments, and follow up professionally after each discussion. This is an office-based sales role, suitable for someone who enjoys communication, building relationships, and working with warm leads rather than cold calling.

Key Responsibilities

• Contact potential customers who have submitted enquiries through online advertisements and marketing channels.
• Introduce Cupffee’s coffee solution in a clear, professional, and friendly manner.
• Understand the customer’s business needs and recommend suitable next steps.
• Arrange appointments, coffee tasting sessions, or sales meetings for interested prospects.
• Follow up with prospects after calls, appointments, and discussions.
• Maintain proper records of leads, conversations, appointment status, and follow-up progress.
• Work closely with the sales and marketing team to improve lead conversion.
• Provide regular updates on daily calls, appointments arranged, and customer feedback.

Requirements

• Good communication skills in English, Bahasa Malaysia, and Mandarin to effectively communicate with our diverse client base and stakeholders.
• Confident in speaking with business owners, managers, and decision-makers.
• Friendly, patient, and professional when handling enquiries.
• Organised and able to follow up with leads consistently.
• Basic computer skills and ability to update customer records.
• Sales experience is an advantage, but not compulsory.
• Fresh graduates with the right attitude are welcome to apply.

What We Offer

• Basic salary with commission structure.
• Warm leads provided through company marketing campaigns.
• Office-based working environment.
• Training will be provided on product knowledge and sales process.
• Opportunity to grow together with a fast-growing coffee solutions company.
• Career development in sales, business development, and client relationship management.

Ideal Candidate

We are looking for someone who is proactive, responsible, and enjoys talking to people. The ideal candidate should be comfortable making calls, setting appointments, and following up with potential customers in professional way. This role is suitable for someone who wants to build a long-term career in sales and business development, not just a basic calling role.

Join Cupffee and be part of a growing team that helps businesses create better coffee experiences for their customers and employees.