Inside Sales Executive

Hitachi Group; Malaysia; On-site; MYR 24,000 - 36,000; Full time

Benefits offered by this job

Career development

Job summary

Hitachi Group is seeking a Sales/Business Development professional in Malaysia to perform outbound calls, identify customer needs, and promote products or services. You will generate and qualify leads, handle inquiries, and drive daily, weekly and monthly targets while maintaining CRM records and working closely with Sales and Marketing teams.

Fresh graduates with strong communication skills and a genuine interest in sales are welcome to apply; bilingual abilities (English, Bahasa Malaysia,

Qualifications

• Diploma or equivalent is required or welcomed.
• Fresh graduates with good communication skills are encouraged to apply.
• Experience in telemarketing or telesales is an advantage.

Responsibilities

• Make outbound calls to prospective and existing customers to introduce products/services.
• Understand customer needs and recommend suitable products or solutions.
• Generate and qualify leads through outbound calls and follow up with prospects.
• Handle customer enquiries and address basic concerns professionally.
• Follow up with potential customers to drive conversion and sales.
• Maintain accurate records of customer interactions, leads and follow-ups in the CRM.
• Achieve daily, weekly and monthly call, lead generation and sales targets.
• Collaborate with Sales and Marketing teams to support lead generation and business development.
• Gather feedback and market insights, sharing them with relevant teams.
• Maintain good customer relationships and provide a positive customer experience.
• Perform other duties or ad-hoc tasks assigned by management.

Skills

Telemarketing

Telesales

Sales

Customer service

Communication skills

English

Bahasa Malaysia

Mandarin

Cantonese

Education

Diploma or equivalent

Job description

Department: Sales / Business Development

Responsibilities

• Make outbound calls to prospective and existing customers to introduce and promote company products/services.
• Understand customer needs and recommend suitable products or solutions.
• Generate and qualify leads through outbound calls and follow up with interested prospects.
• Handle customer enquiries and address basic concerns professionally.
• Follow up with potential customers to drive conversion and sales.
• Maintain accurate records of customer interactions, leads and follow-up activities in the CRM/system.
• Achieve daily, weekly and monthly call, lead generation and sales targets.
• Work closely with the Sales and Marketing teams to support lead generation and business development activities.
• Gather customer feedback and market insights and share them with the relevant teams.
• Maintain good customer relationships and provide a positive customer experience.
• Perform other duties or ad-hoc tasks assigned by the management.

Requirements

• Minimum Diploma or equivalent.
• Previous experience in telemarketing, telesales, sales or customer service is an advantage.
• Fresh graduates with good communication skills and a strong interest in sales are welcome to apply.
• Good communication and interpersonal skills, with confidence in speaking to customers over the phone.
• Good command of English and Bahasa Malaysia; Mandarin, Cantonese, or other languages would be an advantage.
• Strong persuasion, negotiation and active listening skills.
• Positive, self-motivated and resilient when handling rejection.
• Good time management and follow-up skills.