Sales Coordinator (Medical)

Carleton ES; Subang Jaya; On-site; MYR 67,000 - 112,000; Full time

Job summary

Carleton ES in Malaysia is seeking a Mandarin-speaking service coordinator to handle customer inquiries, manage orders, and coordinate repairs and preventive maintenance. You will enter requests into ServiceMax, check warranties, and ensure SAP invoicing is completed efficiently.

The role requires strong communication, MS Office proficiency, and experience in customer-facing work. You will interact with customers across multiple channels, coordinate with the warehouse, and support

Qualifications

• Minimum 3 years of experience in a customer fronting role or order processing role.
• Strong interpersonal and communication skills.
• Proficiency in Microsoft applications.
• Ability to read and write Mandarin.

Responsibilities

• Keep team calendar up to date and act as a point of contact for customer inquiries and service demand.
• Interact with customers via phone, email, text, chat or other platforms.
• Receive and handle customer requests for equipment issues, repairs and maintenance.
• Enter customer requests into ServiceMax and ensure SAP invoicing is completed.
• Check warranty status and determine chargeability to customers.
• Coordinate loan equipment and manage repair/loan documentation and approvals.
• Liaise with warehouse and HQ for parts, transfers, and services.
• Monitor contracts and schedule preventive maintenance in ServiceMax.

Skills

Customer service

Interpersonal skills

Mandarin (reading/writing)

MS Office

Tools

Microsoft Office

Job description

Responsibilities

• Make sure team’s shared calendar is up to date
• Assist Service Department as a point of contact for customers’ inquiry and service demand
• Interactions with customers via telephone, email, text, chat or through other platforms
• Receive and handle customer requests for equipment issues, repairs and maintenance services
• Key-in the detail of customer requests into ServiceMax
• Check warranty status of equipment and determine the chargeability to customers
• Assign case owner to work on the case by referring to the shared team calendar
• Issue and monitor ad-hoc quotations to customers for repairs and maintenance
• Create service order on ServiceMax and make it complete on SAP then issue invoice on SAP
• Monitor spare parts consumption for invoicing
• Monitor repairs and maintenance service reports for completion of works and invoicing
• Manage Repair Loan Equipment
• Upon request of customer and engineer, identify the demand of temporary repair loan of equipment
• Fill in Loan Agreement Form and seek for management approval
• Check stock status and find appropriate unit to loan (Fixed Asset or oldest unit)
• Coordinate with warehouse to deliver the loan unit to customer
• Monitor the expiration of loan agreement and arrange take-back on timely manner
• Cross Department Coordination
• Liaise with Warehouse department for issuing spare parts to service engineer
• Liaise with Warehouse department for transfer of faulty/repaired/loan equipment from/to customers
• Liaise with HQ for repairs and other services of faulty equipment
• Liaise with HQ for transfer of faulty/repaired equipment from/to HQ
• Process service contract documents for preventive maintenance
• Schedule preventive maintenance and key-in the Service Order into Service System (ServiceMax)
• Closely monitor existing service contract expiry date and remind Customer/Service Engineer to renew the contract

Requirements

Minimum 3 years of experience in a customer fronting role or order processing role

Strong interpersonal and communication skills

Proficiency in Microsoft applications

Ability to read and write Mandarin (prefer)."We are looking for Mandarin-speaking candidates who will be serving Mandarin-speaking customers."